Ratings based on 1,250 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
rebecca was exceptional outstanding service tended to all of our needs will definitely recommend and return
by A verified traveler from Norwalk
Posted 22 May 2024
Great pool area and beach accessibility.
by A verified traveler from joliet
Posted 22 May 2024
by A verified traveler
Posted 22 May 2024
The El San Juan is simply a staple of PR. Though elegant and large in its prime real estate, it’s beginning to look weathered. The power is constantly going off, AC leaks, but the El San Juan always has a special place in my heart. It’s old world charm and just history is amazing. I would definitely keep giving it opportunities to disappoint me…it’s a huge undertaking to keep such a large expensive property in perfect condition, so for that I give them a pass.
by A verified traveler
Posted 20 May 2024
The property and staff were excellent. But Expedia needs to work on its communication with the property. We booked the room on Expedia over an hour before showing up at the property. The staff had no record of our booking so we had to wait over an hour in the lobby while they contacted Expedia to see if the booking was made.
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 19 May 2024
Older property but well kept. Nice staff. Very friendly and accommodating. My neighbors in the bungalow next door were loud at 2-5am and the walls are not completely soundproof. The room also had a wet smell to it which I have experienced before in poolside rooms. Great pools and beach. Nice breakfast buffet with a good selection.
by A verified traveler
Posted 14 May 2024
Friendly and helpful
Comment from Hotel Management
18 May 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 13 May 2024
I love how the clean your room everyday without asking them I love the pool & the beach the hotel is beautiful food is good yes it little expensive but it worth it if u going to Pr this will be the best hotel everyone pay just to come they have day pass for the pool & beach
Comment from Hotel Management
18 May 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Wow! Thank you so much for the amazing review. Clean accommodations are something you can always expect at the Fairmont El San Juan. We will definitely pass along your praise. Looking forward to your return.
by A verified traveler
Posted 11 May 2024
Our bathroom was extremely small, very uncomfortable. The rugs smelled moisty. The overall look of the hotel is old, beatiful but old , water was falling from the ceiling , the pos at the bar wouldnt accept apple pat and was outdated. Staff was great thow , and the spa is to die for.
Comment from Hotel Management
11 May 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
It was a delight to welcome you to the Fairmont El San Juan, we appreciate your candid review. We're happy to know our amazing team and SPA were the highlights of your stay. Your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.
