Ratings based on 988 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
The people make this resort special. The resort is on the South end of the island convenient to the Dolfin Discovery, Garaffon Park, and Punta Sur. But it is a 15min taxi ride from the ferry and the north end where there is more day and night activity.
The hotel didn't have a concierge and were not able to help arrange any activities... so we were left pretty much on our own to figure thing out.
Within 1/2 block of the hotel is a rental facility where we rented a scooter for 1 day and a golf cart on two separate days... CAREFUL, the island is full of speed bumps.
We were disappointed with the room. Advertised as Ocean View.. it was more like ocean peek. From our room on the 5th floor you had to step out on the balcony to see the ocean. The balcony guarding was solid concrete not allowing any view.
While in the hotel we felt at ease. The pool areas and beach were relaxing.
My wife took advantage of the on site spa and reported that she had received the BEST massage ever...
by A verified traveler
Posted 25 May 2024
We returned after 5 years of being away, it has lost some of its charm, parking was packed, first room barely had hot water pressure was moved to another room and it was better. Venders in the lobby which was honestly annoying since we spent all day being haggled by venders off property only to come to the hotel and continue to be bothered. The bellhop and front desk were very inviting when we first arrived, champagne, cold towel and help with our bags was nice. Breakfast was decent but the orange juice wasn’t the same as 5 years ago. It didn’t taste freshly squeezed. lol would recommend to friends and family. Beach is beautiful to look at but wouldn’t swim in it.
Comment from Hotel Management
25 May 2024 by Yeimy Chalé.Concierge, Hotel Management
Dear Leah makes us happy that you have returned to this your home Izla Hotel, we appreciate your kind message and of course we have taken note of all the observations that you have let me know to send them to the appropriate department to review this situation,we regret that this occasion has not been entirely satisfactory.hope to give you the coming again with more and better services.Kind Regards!
by A verified traveler
Posted 21 May 2024
Izla Beach Front Hotel is by far one of the great hotels in that area of the island. The property was well maintained, if anyone plans to reserve a room make sure you add the daily breakfast option, food was delicious!
I can't say enough about this hotel and Claudia who serves the pool area, she was AMAZING!!! She knew everyone by name and was very attentive to all the guests at the pool. Claudia, thank you so much for your hospitality and your kindness! I will certainly use this hotel again and can't wait to get back there!!! #hiddengem
Comment from Hotel Management
23 May 2024 by customer service, Hotel Management
Good morning miss lisa we hope and you have arrived well home, thank you very much for your comments we hope and soon you can return to your home izla hotelkind regards
by A verified traveler
Posted 20 May 2024
Amazing! Definitely going back!
Comment from Hotel Management
23 May 2024 by customer service, Hotel Management
Good morning miss Jennifer we hope and you have arrived well home, thank you very much for your comments we hope and soon you can return to your home izla hotelkind regards
by A verified traveler
Posted 19 May 2024
Excellent stay
Comment from Hotel Management
23 May 2024 by customer service, Hotel Management
Good morning Mr Santiago we hope and you have arrived well home, thank you very much for your comments, we hope and soon you can return to your hotel izla home.kind regards
by A verified traveler
Posted 17 May 2024
Property is beautiful and staff is all great. My only issue there was getting bottled water late at night, there should always be someone at the front dest with bottles of water, whether it cost money or not. We were told to wait until someone brings it up to the room, which can take far longer than you would like when you are thirsty
Comment from Hotel Management
23 May 2024 by customer service, Hotel Management
Good morning Mr Matthew we hope and you have arrived well home, thank you very much for your comments take them into account to improve our services, we hope and soon you can return.kind regards
by A verified traveler from Sunset
Posted 16 May 2024
Excellent stay. Very clean and staff very helpful. Will not be my last stay
Comment from Hotel Management
23 May 2024 by customer service, Hotel Management
Good morning Miss Susan we hope and you have arrived well home, thank you very much for your comments, we hope and soon you can return home izla hotel.kind regards
by A verified traveler
Posted 15 May 2024
Everything is excellent, except for some employees at the front desk .
Comment from Hotel Management
23 May 2024 by customer service, Hotel Management
Good morning Miss Judith we hope and you have arrived well home, thank you for your comments and we will work more on our service and an apology for the inconvenience you have had with our fellow receptionists kind regards
by A verified traveler
Posted 14 May 2024
Quiet location near some restaurants and grocery store not too far away. Excellent staff and cleanliness. Only downside was that the beach was made with sandbags cut open. We just drove to north beach or did excursions most of the time so not an issue.
Comment from Hotel Management
14 May 2024 by Yeimy Chalé,Concierge., Hotel Management
Dear Shelley we are glad to know that you have had a beautiful experience at Isla Hotel, we appreciate your preference and look forward to welcoming you again.
by A verified traveler
Posted 13 May 2024
Everything
Comment from Hotel Management
14 May 2024 by Yeimy Chalé, Concierge., Hotel Management
thank you for your preference, we expect you soon back.Greetings
