Ratings based on 131 Verified Reviews
3.5 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Union City
Posted 12 May 2024
I have great location in Isla Mujeres I recommend it
by A verified traveler
Posted 2 Mar 2024 on Hotels
The staff was very personable & helpful.
My room was very clean.
It was very centrally located.
It was safe.
I did miss a fridge though.
And the locckbox was out of service.
by A verified traveler
Posted 24 Feb 2024
You’d be better off sleeping on the beach. Absolutely terrible. Front desk lady is one of the worst parts of the trip. I read the reviews and thought ehhh maybe people are picky. No really heed the warning and DONT stay. Can’t emphasize enough- DONT STAY
by A verified traveler
Posted 18 Feb 2024
by A verified traveler
Isla Mijeres
Posted 18 Feb 2024 on HotelsWe booked 3 nights and had to move out after the first night. The room was very small but clean. The biggest problem was the balcony as the door wouldn’t open. Also there was a solid 5 foot solid wall for the railing The tv didn’t work. When we asked at the front desk if we could move & the clerk said “no” The housekeeper said there was a room for us to move to
by A verified traveler
Posted 17 Jan 2024
Do not be fooled by the pictures... unortunately it was not as great as it seemed.
PROS:
Close Proximity to Ferry, Restaurants and Playa Norte
CONS:
The rooms were very close to each other and you could hear babies crying,banging and slamming of doors
-Bathroom was extremely small- barely enough room to sit down in toilet
-bathroom had a very bad smell - like sewage
-A piece of hair was found under bed sheets
-The room had only 1 bed, there was no chairs or small table
by A verified traveler
Posted 8 Jan 2024
by A verified traveler
Posted 2 Jan 2024
The room was size wise was good. Bathroom was too small. Our shower was plug. At the moment of check out was nobody at the counter so, we left the key and controllers at the counter.
by A verified traveler
Posted 1 Jan 2024
This property is located within walking distance of all the attractions on the north end. That’s all I can say good.
The rooms are certainly not what is pictured. Very uncomfortable bed, only provided with a sheet. No blanket or quilt. Only given 2 towels for a 6 day stay. Requested new towels 2 days before we were given towels with holes all in them. No wash cloth or floor mat. Cold showers as well. I will not stay here again or recommend this hotel to anyone else.
by A verified traveler
Posted 21 Nov 2023
Do not stay in this hotel. There was no water in the hotel entire period of the time we stayed in there. Went to the beach and came back with wet clothes and no water to shower, or toilet can’t be used either. Such a horrible experience. Had to buy 5 water bottles each at $5 just to get by. Ughhhhh.
