Ratings based on 110 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Mar 2024
The location of La Puerta Azul is wonderful! It is on the quite stretch of island, but a brisk walk it short taxi (golf card) ride to the center. There were constructions at the hotel near but that was not bothersome.
At breakfast, on multiple occasions the butter knife on the butter/ jam dish was dirty which made me think we’ve been eating the butter/jam left over from other quests.
The plastic braided lounge chairs on the beach were very uncomfortable. It was such a turn off! The towels (one per person) were too small to cover the chair and you really can’t lay on these chairs without covering. The pain in the hot plastic braiding pattern indenting your body is no joke. We asked for one extra towel and were told NO! :( another turn off…
The hotels around (next door) were much more appealing, comfortable lounge area, great restaurants and beach bars. We would have spent the days at La Puerta Azul if we were given an extra towel. Please get some lounge chair cushions!! Small price to pay to earn returning customers and increase revenue from your bar/ restaurant! For our next time, we’ll try a different hotel in the vicinity!
by A verified traveler
Posted 26 Feb 2024
This hotel is totally overpriced. Not worth it.
by A verified traveler from Missoula
Posted 16 Feb 2024
by A verified traveler
Posted 6 Feb 2024 on Hotels
by A verified traveler from Flower Mound
Posted 22 Jan 2024
by A verified traveler
Posted 28 Dec 2023
This would have had a different review but the road conditions were terrible! This is no fault of the hotel due to lack of drainage in the roads. Water is not as pretty in front of hotel
by A verified traveler from El Paso
Posted 12 Dec 2023
by A verified traveler
Posted 29 Nov 2023
by A verified traveler
Posted 16 Nov 2023 on Hotels
by A verified traveler
Amazing Holbox Stay
Posted 8 Nov 2023 on HotelsHoyel was very well kept. Staff was incredibly friendly and service elwas great!
Comment from Hotel Management
13 Nov 2023 by Carolina Ricardez General Manager, Hotel Management
Greetings from La puerta azul Alberto! We appreciate your comments which are very valuable to us, it was a pleasure to be your host and we look forward to receiving you again.Best Regards
