Ratings based on 669 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2023
Free breakfast was provided, with available amenities. The room was clean and the staff was friendly, we chose this hotel since it's close to the ferry port where you can book a tour to see the Yaeyama Islands or catch a ferry to the other islands. The only thing is that the bed was rock hard (I don't mind it but it was difficult for my husband).
Otherwise, everything was great!
Comment from Hotel Management
6 Dec 2023 by 東横INN石垣島 くちこみ担当, Hotel Management
この度は東横INN石垣島をご利用頂き誠にありがとうございます。ベッドが硬くてご不便をおかけいたしまして誠に申し訳ございません。またのご利用をお待ちしております。
by A verified traveler
Posted 13 Jul 2022
by A verified traveler from Funabashi
Posted 16 May 2022
by A verified traveler
Posted 24 Jul 2021
First of all the check in policy is all about making more money from people. 16:00pm is late to check in and if you want to check in earlier it costs ¥1000 per hour. I any normal circumstance I wouldn’t complain but as their was a Typhoon outside I would of expected them to let people in the rooms if ready instead of making them wait in potentially dangerous situations unless they pay more money. Also the last night the typhoon was very strong and my windows was leaking water all over the bed.
The staff were friendly and nice so I guess following orders. They did give me another room to sleep in and while I kept my stuff in the old room and they let me check out late they did however try to mention it will cost ¥1000 and hour to check out later. As my bed got leaking wet from the broken window I asked them to cancel the extra fee as a good will gesture. This they did.
The rooms and bed are comfortable and clean.
Breakfast is free but there is a reason it’s free but better than nothing.
They have a vending machine and laundry machines which is ok, but I would of liked to of seen some food vending machines too. In an emergency situation like a typhoon this should be available to people. Luckily I had food with me.
It’s a cheap place to stay and comfortable but I think management should be more considerate and give the ability to judge situations themselves.
Comment from Hotel Management
5 Sep 2021 by Staff, Hotel Management
We are apologize that we could not provide a service that would satisfy our customers.
We'll strive to provide better service in the future.
Thank you for your valuable opinion.
by A verified traveler
Amazing Stay !!
Posted 30 Apr 2021 on HotelsStaff is very supportive. Its highly recommendable for every one.
by A verified traveler
Posted 2 Apr 2021
Loved the scuba cleaning and drying station. The breakfast was uniquely Japanese which made the stay even better.
by A verified traveler
Posted 23 Feb 2021
Close to Marina. Nice for a walk. Sunset was terrific. Need quite long walk to the town central area.
by A verified traveler
Posted 22 Dec 2019
by A verified traveler
Posted 20 Nov 2019
by A verified traveler
Posted 4 Nov 2019
