Ratings based on 572 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Aug 2022
The staff was very helpful and kind.
by A verified traveler
Posted 24 Nov 2021 on Hotels
by A verified traveler
Posted 22 Sep 2020
The hotel has 7 floors but only one elevator. It's always packed. There are signs to wear madks inside the hotel but many guests do not follow this request. When I complained to the staff to please ask these people to put on a mask, they apologized but did nothing. I don't want to get in the packed elevator with people without masks.
There is zero social distancing in the lobby. Even though the rooms are ready earlier, the staff follows the rules and refuses to check in guests early. They can check in early but it costs 1000 yen per hour. So the lobby is gets very crowded with incoming guests who just wait around, some without masks on.
Despite supposedly enhanced cleaning, the bathroom was dirty. The sink was grimy and there was black mold growing around the bathtub. The only enhancement was the air purifier in the room.
My floor was supposed to be non smoking, but guests in other rooms were smoking, so that's another "rule" that the hotel is mot enforcing.
Also, the bed was super uncomfortable, probably the worst hotel bed I've ever slept in.
The internet was fast and stable, there is a convenience store right across the street, and the hotel is near the ferry terminal. These are the only good points.
Comment from Hotel Management
4 Oct 2020 by Route Inn Grantia Ishigaki Front Hemmi, Hotel Management
Dear our guest,
Thank you for staying with us this time, and we appreciate that you have chosen our hotel among numbers of hotels.
Moreover, it is thankful to spare your time to give us precious your voice.
Firstly, we apologize that we could not have relieve your unconsciousness on the Coronavirus. To prevent and minimize the spread of the novel coronavirus, we use disinfectant spray regularly, but we would like to improve our infection control measures as you pointed out such as cooperation for waring masks.
Secondly, we were sorry that you waited when you checked in. Before check in time, which is 3pm, guests can leave their baggage at hotel for free, so it is possible to come early and go out for sightseeing.
We do our best not to keep our guests waiting, so thank you for bringing this concern to our attention.
Thirdly, we apologize that we could not satisfy your expectations about rooms. We would like to improve the cleanness and comfortableness in rooms.
However, we are glad to hear that you seem to satisfy our hotel's location and free wi-fi.
It takes about 10 minutes to visit the shopping mall," Euglena mall" on foot.
We hope that you would enjoy your time in the Ishigaki island next time if you have a chance to visit again.
Again, thank you for your precious voice.
We are glad if we can see you again, and please take care yourself in this time.
Sincerely,
by A verified traveler
Posted 26 Jul 2020 on Hotels
It was very nice to stay there , the foods are good and the rooms are very clean and well arrange for the number of persons who will stay
Comment from Hotel Management
31 Jul 2020 by Route Inn Grantia Ishigaki Front Hateruma, Hotel Management
Thank you for staying with us from a number of hotels.
All the staff are very glad to receive the compliment.
We hope that you will stay at our hotel when you visit Ishigaki Island again.
Thank you for your valuable time.
Route Inn Grantia Ishigaki Front Hateruma
by A verified traveler
Posted 28 Mar 2020
Perfect location - walking distance to everywhere. Perfect place to stay if you are planning to do island hopping
Comment from Hotel Management
30 Apr 2020 by 辺見, Hotel Management
Dear Sir or Madam MS,
Thank you for staying with us, and we appreciate that you have chosen our hotel among other hotels at this time. We are glad that you have been satisfied with our hotel’s location. We hope that you have enjoyed your stay in the Ishigaki island through islands hopping.
Near our hotel, it is also possible to go to the shopping street,” Euglena Mall”, for about 15 minutes on foot. You may have found some favorite souvenirs there.
Moreover, we have concise maps around our hotel, so you can free to ask us about our recommended restaurants.
Again, we appreciate your warm comment written by sparing your precious time. If you have a chance to visit the Ishigaki island, we keep on doing our best so that you would choose to stay our hotel again. We are sincerely looking forward to seeing you again someday. Please take care of yourself in this time.
Best regards,
Route Inn Grantia Ishigaki
Front clerk Hemmi
by A verified traveler
Posted 25 Mar 2020
Perfect location - close to ferry terminal and lots of restaurants around it.
Comment from Hotel Management
30 Apr 2020 by 辺見, Hotel Management
Dear guests,
Thank you for staying with us, and we appreciate that you have chosen our hotel among other hotels at this time. We are glad that you have been satisfied with our hotel’s location. We hope that you have enjoyed your stay in the Ishigaki island through islands hopping or Okinawan cuisine.
We have concise maps around our hotel, so you can free to ask us about our recommended restaurants. You may have enjoyed the Ishigaki beef or Okinawan cuisine like Tempura of seaweed around the city center. We are so glad if you come to like them.
Again, we appreciate your warm comment written by sparing your precious time. If you have a chance to visit the Ishigaki island, we keep on doing our best so that you would choose to stay our hotel again. We are sincerely looking forward to seeing you again someday. Please take care of yourself in this time.
Best regards,
Route Inn Grantia Ishigaki
Front clerk Hemmi
by A verified traveler
Posted 21 Dec 2019
Shuttle bus , free parking and public bath services are very good. The free WiFi is totally inadequate ; they replied due to the extensively use. I haven’t connected it throughout my 5-day stay. The staffs are nice and helpful.
by A verified traveler
Acceptable
Posted 16 Jul 2019 on HotelsAn acceptable hotel for a couple of days. Had a washing machine which was really useful as this was the end of a longer trip. Location wise not right in the middle of the action but an easy walk to the ferry terminal and restaurants. They make you tell them the day before if you want housekeeping ... which I did... and then which didn’t happen which was pretty irritating but I wasn’t in the mood to follow up.
by A verified traveler
Posted 1 Jul 2019
by A verified traveler from Hong Kong
Posted 30 Jun 2019
Good location, free parking, clean & tidy room. The staff is helpful and nice.
