Ratings based on 991 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2023
Comment from Hotel Management
14 Dec 2023 by ANA InterContinental Ishigaki Resort, Hotel Management
Dear Bernard , Thank you for posting your feedback following your recent stay at ANA InterContinental Ishigaki Resort! Our hotel has indeed a very convenient location, which makes it the perfect base to easily enjoy Ishigaki. We appreciate a lot your highlights and hope to have the opportunity to welcome you back again very soon.Yours sincerely, ANA InterContinental Ishigaki Resort.
by A verified traveler
Posted 10 Dec 2023
Nice location..Nice sea view..Nice staff..nice breakfast..nice surrounding!
Comment from Hotel Management
14 Dec 2023 by ANA InterContinental Ishigaki Resort, Hotel Management
Dear Guest,Thank you very much for your wonderful comments and for choosing ANA InterContinental Ishigaki Resort as your preferred accommodation for your vacation. It was a great pleasure to have you as our guest, and I am extremely glad to read that we were able to offer you a very pleasant stay. I am especially thrilled to read your compliments about my team members, who are always committed to providing helpful, thoughtful, and personalized service to our guests. I will be sure to recognize them appropriately.Your feedback is extremely helpful in our pursuit of total guest satisfaction, as it allows us to ensure we maintain our high level of service and hospitality towards all our guests. Please rest assured that we will not rest on our laurels and will continue striving for improvements. We are looking forward to welcoming you back to ANA InterContinental Ishigaki Resort many more times in the future.Please do not hesitate to contact me personally for your next bookings.Yours sincerely, ANA InterContinental Ishigaki Resort.
by A verified traveler
Posted 10 Dec 2023
Comment from Hotel Management
14 Dec 2023 by ANA InterContinental Ishigaki Resort, Hotel Management
Dear Guest, Thank you very much for your 5 star rating! It is always a great pleasure for us to hear from satisfied guests and we look forward to welcoming you back to ANA InterContinental Ishigaki Resort on your next trip to Okinawa Prefecture.Yours sincerely, ANA InterContinental Ishigaki Resort.
by A verified traveler
Expected MORE from a Resort Hotel
Posted 27 Oct 2023 on Hotelsmy room was located in the Ocean wing but upon arrival the concierge went on about the Bay wing - it was very confusing. it is understood that English is NOT the spoken language but there was obviously some miscommunication about the breakfast plan that was purchased (upsell) - details were lost in translation.
after the first day - room was not cleaned at all (no fresh towels, bed was not made and garbage NOT removed).
the second day - bed was made, room was NOT cleaned, no fresh towels, garbage not removed and toilet paper not replenished - called down to ask if i could take towels from the carts left in the hall (the carts were left there well into the night).
third and fourth days - regular room maintenance
by A verified traveler
Posted 19 Oct 2023
We had a long stay and couldn't be bothered to leave the resort. While the beach was not as amazing as Kabira Bay or Yoneyama Beach, the convenience, the beauty, and the services made it hard to pass up. The sunrise pool and the night pool were both excellent. I wish they would have made it a foot deeper. The breakfast buffet was serviced by competent chefs with tropical fruits, omelettes, and quality baked goods. Once we upgraded to Saltida, and it was generally similar, with a few nice perks like fresh squeezed orange juice, but overall, the quality at the standard buffet was plenty, and I enjoyed the ability to order several egg dishes as to only once at Saltida.
Perhaps my only complaint was the hotel minibar made it impossible to stock our own beverages, which for our 3 year old son, was necessary to stock to keep him satisfied between breakfast and dinner.
There are some excellent restaurants near the ferry. I highly recommend going to Pizzeria il Trecorde which has excellent pasta and Italian style pizza. Hammock massage is just across from the entrance, a 3 minute walk, and offers an affordable and excellent service to work the pains out of your feet.
The convenience store has a surprising amount of things you might want from beach balls to hats and charges a reasonable premium. The hotel a wide array of free amenities such as beach sandals which are a must if you forgot yours. Service is welcoming and prompt at the front desk and in the restaurants.
by A verified traveler
Posted 19 Jul 2023
by A verified traveler
Posted 29 Jun 2023
by A verified traveler
Posted 15 May 2023
The beach and area around the hotel were beautiful. The hotel was well maintained, clean and presentable but needs an update. Would recommend staying in their Bay wing as it is the newer. The restaurants were ok but, overpriced compared to anywhere else we stayed at. We ended up finding a great local Izakaya bar near by and a noodle shop in town. Otherwise it was a nice stay, and the staff were very attentive and gracious.
Comment from Hotel Management
5 Jun 2023 by Davide Zanardi Executive Area Manager, Hotel Management
Dear Ray,Thank you for your valuable feedback. We greatly appreciate your compliments about our friendly team members, the beautiful beach, and the well-maintained hotel. Your kind words mean a lot to us. Besides this, we have taken note of your suggestions for improvements, and we are pleased to inform you that we have already begun working on enhancing our facilities. In fact, we are excited to share that we are currently renovating all our Coral Wing rooms, which will be reopened by mid-July. We are confident that these updates will provide an even better experience for our guests.We genuinely look forward to welcoming you back in the future so that you can witness the improvements firsthand.Thank you again for your feedback, and we will be thrilled to have another opportunity to serve you.Warm Regards,Davide ZanardiExecutive Area Manager
by A verified traveler
Posted 9 May 2023
by A verified traveler
Posted 25 Apr 2023
