Ratings based on 47 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Feb 2024
by A verified traveler
Posted 10 Jan 2024 on Hotels
by A verified traveler
Posted 6 Jan 2024
Stuff perfect.
Location perfect.
Hotel itself - old, extremely old, needs refreshing.
Food average, but where in Austria its good?
by A verified traveler
Posted 16 Feb 2023
by A verified traveler
Posted 12 Jan 2023 on Hotels
Comment from Hotel Management
18 Jan 2023 by Vanessa, Hotel Management
Thank you so much for your feedback!
by A verified traveler
Posted 11 Dec 2022
Our room looked clean but actually not so much. The hotel staff were not friendly, not welcoming, and not professionally trained at all as the 4-star hotel. Very disappointed. We will NOT stay and NOT recommend this hotel at all.
Comment from Hotel Management
24 Jan 2023 by Hotel madlein, Hotel Management
Thank you for your e-mail.We are sorry that you have not enjoyed your stay. We would be happy to get a feedback directly.
by A verified traveler
Posted 15 Feb 2022 on Hotels
Comment from Hotel Management
18 Feb 2022 by Vanessa, Hotel Management
Vielen, vielen Dank für die tolle Bewertung! Wir freuen uns sehr!
by A verified traveler
Great family-run hotel with an excellent location
Posted 4 Jan 2020 on HotelsEveryone was so nice and the location was perfect.
Comment from Hotel Management
14 Jan 2020 by Elisabeth Schneeberger, Hotel Management
Dear Matthew,
Thank you for your Feedback.
It was a pleasure to have you in the hotel :)
We hope we can welcome you again soon.
Kind regards
Yours madlein team
by A verified traveler
Mixed feelings
Posted 23 Dec 2019 on HotelsThe hotel is in a good location, Rooms up-to-date refurbished and the Spa area a real asset after a long day. But the service dies not match the standard you are buying into. Not all the usual info provided at check-in, room phone not working, when asking for milk for the in-room coffee (after cleaning Service did not restock) it took three times before the bought it to the room, turn down service completely missed on one day... And the music beat from the Pacha Club can be heard at least on level 1 where we stayed.
All in all it is a great hotel, but lacks those little details that can get annoying.
On top, booking it directly via the hotel website would have been 10% cheaper, but hotels.com refused refunding with two lies on the phone (Spa is included with any room and every room in this hotel has Mountain view!)
Comment from Hotel Management
14 Jan 2020 by Elisabeth Schneeberger, Hotel Management
Good afternoon,
thank you very much for your feedback.
We appreciate your opinion a lot and we will try our best to improve our Service. Next time you will book a room at the Hotel Madlein, we will asure you the room with the best mountain view.
All the best,
yours madlein team
by A verified traveler from Washington, D..C.
Posted 8 Apr 2019
Great Sauna area and food first excellent. Half board was a winner
Comment from Hotel Management
29 May 2019 by Vanessa, Hotel Management
Thank you for your kind Feedback! Hope to welcome you again!
