Ratings based on 976 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Industrial area
Comment from Hotel Management
18 Jun 2024 by General Manager , Hotel Management
Dear Cristina, Thank you for choosing Homewood Suites by Hilton Irving-DFW Airport and sharing your review. Our location is very convenient for business travelers thanks to our proximity to Grapevine Mills, Irving Convention Center, and other attractions. It was our pleasure to host you, and we look forward to welcoming you back soon. Sincerely,Adrian Perez,General Manager
by A verified traveler from Stephenville
Posted 12 Jun 2024
Very close to airport.
Comment from Hotel Management
13 Jun 2024 by Adrian Perez General Manager, Hotel Management
Dear Martha, Thank you for staying with us at Homewood Suites by Hilton Irving-DFW Airport, and for your generous review. We are glad you enjoyed our location in proximity to Dallas/Fort Worth International Airport. Thank you again for taking the time to share your feedback, and we hope you will stay with us again soon. Sincerely,Adrian PerezGeneral Manager
by A verified traveler from HONOLULU
Posted 7 Jun 2024
Comfortable and well-appointed suites.
Comment from Hotel Management
8 Jun 2024 by General Manager , Hotel Management
Dear Joel, Thank you for choosing Homewood Suites by Hilton Irving-DFW Airport and sharing your experience with other travelers. It is great to read that you were satisfied with your clean and comfortable accommodations. Cleanliness is one of our top priorities, and our housekeeping staff goes above and beyond to keep that standard high. Thank you for allowing us to be of service. We look forward to your next visit soon.Sincerely,Adrian Perez,General Manager
by A verified traveler
Posted 6 Jun 2024
This Homewood, as 2/3 other Homewood hotels that I've stayed, has old/stained furniture problem.
They gave a relatively bigger suite to us, but right next to the elevator. Towels with very un-fresh smell, until next day changed fresh towels, did we know that the room must had not got guest for some time already.
Bed/bed linen/towels are of poor quality. Not matching its review score.
We stayed in this hotel for 3 nights, later booked another one with comparable review score in the same area, with less money (smaller room, no kitchen), much better hotel facilities and cleanness.
The hotel didn't tell that you need to book for daily clean then can you get room makeup, via this, we got one day not cleaned. We also met new guests at 4:30 PM, who, a grp of 6, sat in the lobby, waited for more than two hours to get their rooms ready (told still under cleaning). But by our sensing, they were far from fully booked.
After check-out, I found out that I lost a personal item, not expensive but very important to me, in the room. I called 5 times to the hotel, each time the front desk promised would call me back no matter found or not, but never. Very disappointing unprofessional service!
An unexpensive item finally could not get found, shows another perspective problem of this hotel.
A not well managed, not in good-shape hotel!
Comment from Hotel Management
8 Jun 2024 by General Manager, Hotel Management
Dear Juan, Thank you for choosing us and taking the time to leave your comments. It is never our intention to disappoint our guests. We are extremely sorry for the difficulties you had with our accommodations and service. Our hotels are known for their attention to detail and thoughtful hospitality; therefore, we sincerely apologize that this was not your experience. We value your business and will use your comments to improve going forward. We also regret that you left behind one of your belongings and understand your frustration due to the lack of follow-up and communication. If lost items are found in the hotel, our staff is dependable and well-trained in the proper procedures to follow. We continuously strive to maintain a secure environment for all guests and their belongings, with protocols in place for managing and safeguarding property within our premises. We value your feedback as it plays an essential role in our ongoing efforts to enhance our guest experience. Thank you once more for your feedback; we wish you well with your travels.Sincerely,Adrian PerezGeneral Manager
by A verified traveler
Posted 1 Jun 2024
Nice property, clean and tidy. Friendly staff
Comment from Hotel Management
1 Jun 2024 by General Manager , Hotel Management
Dear Elizabeth, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Homewood Suites by Hilton Irving-DFW Airport.Sincerely,Adrian Perez,General Manager
by A verified traveler
Posted 30 May 2024
Was affected by the crazy weather that shut down all of DFW airport. This was all we could get and we stayed only for one night.
Pros: Reception ladies and housekeeping crew are the positives in this weather fiasco. They were sold out totally yesterday, and when one room came avaliable, it was already snapped up. Hallways looked clear, room was found clean and replenished.
Cons: Probably the lack of food places as property is tucked away. Quiet, but tucked away from walking distance food establishments. So unless you have a car or get something delivered, you may be out of luck until breakfast is served.
Comment from Hotel Management
31 May 2024 by General Manager , Hotel Management
Dear Junia, Thank you for choosing our hotel for your overnight stay. We are genuinely sorry about the circumstances that brought you to us. However, we are glad a difficult day was made better by our devoted staff. Please accept our sincere apologies for not fully meeting your needs and expectations during this visit. We hope to have the opportunity to welcome you back to Homewood Suites by Hilton Irving-DFW Airport.Sincerely,Adrian Perez,General Manager
by A verified traveler
Posted 26 May 2024
They over booked our room. Our family is 2 adults and 6 (3 to 16) kids we booked the suite so we all could be in the same room we called the hotel to make sure we were able to still check in late(2am) the hotel verified everything and said we were good to go. An hour later we got another call saying we didnt have a room and they over booked. We were 2 hours away from being there at the hotel from a 12 hr drive.
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Dear Kasey, Thank you for your detailed evaluation. We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand that being informed of an overbooking situation and not being able to stay with us is extremely frustrating, and we deeply regret any distress caused. We hope you and your family will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Adrian Perez,General Manager
by A verified traveler
Posted 19 May 2024
Staying at Homewood was great. The rooms were clean and I enjoyed the kitchenette. It was nice having a room for the kids with a pullout couch. The heater in the pool wasn’t working so the water was very cold so we didn’t get to go in the pool much, the staff was nice and the breakfast was OK. Overall, we really enjoyed our stay and the large space. PS, this is for all hotels: please have sink steps for small children. This would be very helpful when they need to wash their hands and brush their teeth.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Adonis, We are thrilled to read about your stay and how much you enjoyed our spotless and well-assigned accommodations as well as our warm associates! We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. We have also noted your insights and will share them appropriately with our team. Thank you for the review of Homewood Suites by Hilton Irving-DFW Airport; we look forward to hosting you again on your next visit.Sincerely,Adrian PerezGeneral Manager
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Dear Ginger, On behalf of our team at Homewood Suites by Hilton Irving-DFW Airport, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. It was a pleasure to host you, and we hope to welcome you back soon.Sincerely,Adrian Perez,General Manager
by A verified traveler
Posted 12 May 2024
Everything was good except the upstairs neighbors we had were very noisy
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Jessica, Thank you for choosing Homewood Suites by Hilton Irving-DFW Airport. We are glad to know that you enjoyed your stay. However, we want to apologize for the excessive noise due to other guests in the hotel. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider us the next time your travels bring you to this area.Sincerely,Adrian Perez,General Manager
