Ratings based on 976 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Staying at Homewood was great. The rooms were clean and I enjoyed the kitchenette. It was nice having a room for the kids with a pullout couch. The heater in the pool wasn’t working so the water was very cold so we didn’t get to go in the pool much, the staff was nice and the breakfast was OK. Overall, we really enjoyed our stay and the large space. PS, this is for all hotels: please have sink steps for small children. This would be very helpful when they need to wash their hands and brush their teeth.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Adonis, We are thrilled to read about your stay and how much you enjoyed our spotless and well-assigned accommodations as well as our warm associates! We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. We have also noted your insights and will share them appropriately with our team. Thank you for the review of Homewood Suites by Hilton Irving-DFW Airport; we look forward to hosting you again on your next visit.Sincerely,Adrian PerezGeneral Manager
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Dear Ginger, On behalf of our team at Homewood Suites by Hilton Irving-DFW Airport, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. It was a pleasure to host you, and we hope to welcome you back soon.Sincerely,Adrian Perez,General Manager
by A verified traveler
Posted 12 May 2024
Everything was good except the upstairs neighbors we had were very noisy
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Jessica, Thank you for choosing Homewood Suites by Hilton Irving-DFW Airport. We are glad to know that you enjoyed your stay. However, we want to apologize for the excessive noise due to other guests in the hotel. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider us the next time your travels bring you to this area.Sincerely,Adrian Perez,General Manager
by A verified traveler
Posted 11 May 2024
The property was lovely and the staff was nice, the pillows on the bed were a little to soft and the bed was hard so we woke up very stiff and sore.
Comment from Hotel Management
11 May 2024 by General Manager, Hotel Management
Dear Stacy, We appreciate your wonderful comments about our hotel and are pleased that you enjoyed your stay and were impressed with our cordial team. However, we were sorry to read that you were disappointed with the mattress in your room. Quality and comfort are central to what we provide our guests; therefore, we regret not meeting these expectations. We will look into this; thank you for letting us know. It was wonderful to have you as our guest, and we hope you will return to Homewood Suites by Hilton Irving-DFW Airport soon.Sincerely,Adrian Perez,General Manager
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Dear Jayde, Thank you for being our guest and sharing your five-star rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your visit. It was our pleasure hosting you at Homewood Suites by Hilton Irving-DFW Airport; we hope to see you again soon. Sincerely,Adrian Perez,General Manager
by A verified traveler
Posted 30 Apr 2024
The staff and van drivers were super nice and friendly.
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Dear Phyllis, Thank you for taking the time to post your review. Our associates are committed to providing excellent service, and they will be happy to know their efforts helped make your stay great. We appreciate your feedback and look forward to your next visit to Homewood Suites by Hilton Irving-DFW Airport soon.Sincerely,Adrian Perez,General Manager
by A verified traveler
Posted 19 Apr 2024
Very friendly staff and very clean room! Great price and great service. I highly recommend Homewood Suites!
Comment from Hotel Management
20 Apr 2024 by General Manager, Hotel Management
Dear Steve, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Homewood Suites by Hilton Irving-DFW Airport. It is our goal to deliver an excellent value at a great price so it is wonderful to know this was your experience. We believe that fresh and comfortable accommodations and excellent customer service make us an excellent choice. We appreciate you recommending us to fellow travelers and look forward to welcoming you back soon.Sincerely,Adrian Perez,General Manager
by A verified traveler
Posted 14 Apr 2024
Love this place. They sent a lyft to get us from the airport which was quick and easy. Check in was super quick which was great since we were tired. The room was clean and beds were comfortable. Would definitely recommend!!!
Comment from Hotel Management
15 Apr 2024 by General Manager, Hotel Management
Dear Krista, Thank you for the review of your stay at Homewood Suites by Hilton Irving-DFW Airport, and for recommending us to future guests. We are delighted you enjoyed our spotless accommodations and comfortable beds. We also appreciate you mentioning our seamless check-in experience. We look forward to welcoming you again whenever your travels bring you back to our area.Sincerely,Adrian PerezGeneral Manager
by A verified traveler
Posted 10 Apr 2024
Towel rack fell off wall husband had to fix. Toilet continuously running. Husband had to fix. Dirty sheets and hair all on the sheets of the bed. No one ever showed up to clean or even offered to clean room. Was there 4 nights.
Comment from Hotel Management
12 Apr 2024 by General Manager, Hotel Management
Dear Linda, Thank you for being our guest and sharing your review. Please accept our sincere apologies for the cleanliness and maintenance issues with your room and the inconvenience caused to you and your husband. Your candid feedback is invaluable in our continuous efforts to improve. We have addressed your concerns with relevant teams to prevent such occurrences in the future. We hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable and hassle-free stay. Sincerely,Adrian Perez,General Manager
by A verified traveler
Posted 9 Apr 2024
The room was amazing and was more than we knew we were getting. It had so many features and wonderful amenities! The girl that checked us in was not very welcoming and friendly and did not give us a positive vibe. Overall our stay was good.
Comment from Hotel Management
10 Apr 2024 by General Manager, Hotel Management
Dear Alison, Thank you for sharing your review of the Homewood Suites by Hilton Irving-DFW Airport. We understand that fresh and clean accommodations are of the utmost importance, and we are glad you were pleased with your room, particularly the in-room amenities. With that being said; warm, thoughtful, and attentive service is a top priority; therefore, we would like to apologize that our associates did not show this to you during check-in. Thank you again for bringing this to our attention, and we do hope for another opportunity to show you the hospitality you deserve.Sincerely,Adrian Perez,General Manager
