Ratings based on 959 Verified Reviews
2.3 Room cleanliness
2.8 Service & staff
2.5 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Nice people, affordable stay, simple, not luxurious, nice location, food places all around, pharmacy, grocery stores... very convenient. I met the front desk, Juanita, the GM ms Q and ivonne. Very nice ladies!
Comment from Hotel Management
28 May 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Maria,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DALLAS - IRVING. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice staff, affordable rates and convenient location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,DannielleRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 24 May 2024
Staff were fine, but rooms were dirty. Sheets were so dirty and smell very bad. Weed odor everywhere.
Elevator was not working.
I was there for only 10 minutes and cops all over place arresting people.
Left the place and canceled the reservation. Staff were very understanding people and with their help I got full refund of my reservation.
Comment from Hotel Management
29 May 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Vahid,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS DALLAS - IRVING did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Apr 2024
A love on all fronts
Comment from Hotel Management
10 Apr 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Rhett. The staff and I at the HomeTowne Studios by Red Roof Dallas - Irving were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding additional comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 13 Mar 2024
Staff was nice, room was clean and reasonable price
Comment from Hotel Management
13 Mar 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the HOMETOWNE STUDIOS DALLAS - IRVING. Maria, I am thrilled to read that you had a great encounter with us and we truly appreciate your kind remarks about our nice staff, your clean room, and reasonable prices. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Maria, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 12 Mar 2024
I got what I paid for. Straight to the point hotel. Nice staff, room was clean and it was cheap
Comment from Hotel Management
12 Mar 2024 by Carla RediResponse Specialist, Hotel Management
Dear Jayson,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Dallas - Irving. I am happy to see that the value to price ratio met your expectations, prompting your 5/5 score. You also mentioned how pleased you were with our staff and the cleanliness of the room. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Jan 2024 on Hotels
Comment from Hotel Management
27 Jan 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Rigoberto,Thank you for taking a moment to complete a survey at the HomeTowne Studios by Red Roof Dallas - Irving. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience here at Red Roof.Sincerely,Red Roof Management
by A verified traveler
Posted 16 Jan 2024 on Hotels
Comment from Hotel Management
18 Jan 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Abdelrahman,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DALLAS - IRVING and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 16 Jan 2024 on Orbitz
by A verified traveler
Posted 16 Jan 2024
Hotel is in affected with roaches rooms have a bad odor management have no customer skills I don’t see how this place of business.can be still open or pass any type of inspection the roads are dirty and nasty I would not recommend anyone to rent a room there.
Comment from Hotel Management
17 Jan 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Shaquita,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS DALLAS - IRVING. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the lack of cleanliness of the hotel. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A verified traveler
Hotel was oversold ....no room to stay in ...
Posted 15 Jan 2024 on HotelsI booked my room online thru hotels.com ...one hour later i arrived at the hotel, and they me they didn't have any rioms available. They oversold their hotel. So despite having a hotel confirmation, i didnt have a room reserved to stay at their hotel
Comment from Hotel Management
17 Jan 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DALLAS - IRVING. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with no rooms available at check in when you book through a third-party site. We are sorry for the inconvenience caused. We recommend booking your room directly with us or you can reach out to the front desk first to check on availability because booking online take some time. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.We will take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
