Ratings based on 717 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Mar 2024
by A verified traveler
Posted 21 Mar 2024
AWESOME 💯 💯 💯
Comment from Hotel Management
24 Mar 2024 by Hotel Management, Hotel Management
Dear Lawrence, We sincerely appreciate your positive feedback. It brings us great joy to hear that your stay was pleasant and memorable. Your choice of Extended Stay America is valued, and we eagerly anticipate the opportunity to welcome you back whenever you are in the area.Sincerely,Hotel Management
by A verified traveler
Posted 1 Mar 2024
by A verified traveler
Posted 1 Mar 2024
The worst
Comment from Hotel Management
2 Mar 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
by A verified traveler
Posted 20 Feb 2024 on Hotels
by A verified traveler
Posted 15 Feb 2024 on Hotels
Woke up to bug in the bathroom. When I tried to check in early they were rude. Night shift guy was really nice though after coming back later on
Comment from Hotel Management
16 Feb 2024 by Hotel Management, Hotel Management
Dear Kerry, Thank you for being our guest. We are sorry for the behavior our team showed you on arrival. Our front desk is always available to help you, but we regret if it was not in your case. Further, we apologize for overlooking the cleanliness issues in your bathroom, and remarks are shared with the housekeeping and pest control team for further review and action. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
by A verified traveler
Posted 2 Feb 2024
Clean and convenient- so close to dfw airport. The staff was cheerful and helpful. Love it.
Comment from Hotel Management
5 Feb 2024 by Hotel Management, Hotel Management
Dear Byron R, Thank you for your excellent review of our hotel. We are delighted to know that you enjoyed your time with us and that our proximity to the airport was perfect for your needs. It also warms our hearts to read that our clean rooms and hospitable staff added to your overall satisfaction. Our team works hard to exceed our guests' expectations and ensure a relaxing experience in comfortable, clean accommodations, so it's great to know our efforts have paid off. Reviews like yours make it all worthwhile, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management
by A verified traveler
Posted 27 Jan 2024 on Hotels
by A verified traveler
Posted 24 Jan 2024
by A verified traveler
Posted 12 Jan 2024
Customer service is definitely not a priority here.
Comment from Hotel Management
12 Jan 2024 by Hotel Management, Hotel Management
Dear Jay, Thank you for choosing us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered due to our customer service. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management
