Ratings based on 975 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
I’ve been to other Embassy Suites before with a good variety for breakfast,, but this Embassy Suites in Irving:DFW did not pass Embassy Suites breakfast. Breakfast sausage was nasty, no bacon and the orange juice was watered down tremendously. Freddie
9567344140
Comment from Hotel Management
23 May 2024 by Customer Service, Hotel Management
Fidencio, thank you for sharing your feedback. It’s unfortunate that the breakfast did not meet your expectations. Your comments are important to us, and we will review them to improve our offerings.
by A verified traveler
Posted 20 May 2024
I love the hotel. The rooms are a bit dated but still serve the purpose. They definitely should consider renovating to more modern options. But overall for price, spaciousness and convenience definitely worth it
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Arrah, thank you for sharing your thoughts. It's great to hear you enjoyed the spacious rooms and found value in the price and location. Your feedback regarding the decor is appreciated, and it's something that will be taken into consideration. We hope to have the opportunity to welcome you back soon.
by A verified traveler
Posted 20 May 2024
One of my favoritest places on the planet!!
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Judz, thank you for your wonderful review! The team at Embassy Suites DFW Airport South is thrilled to be one of your favorite places. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 20 May 2024
I really enjoy staying at Hilton properties but this Embassy Suites needs a good renovation.
Looks old.
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Linda, thank you for your loyalty to Hilton properties and for choosing to stay at Embassy Suites DFW Airport South. The feedback you provided is greatly valued and helps us as we continually work to enhance our facilities. We're looking forward to welcoming you back on your next visit.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Teresa, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Embassy Suites DFW Airport South!
by A verified traveler
Posted 7 May 2024
The property was nice. The pool was not working due it being empty and they trying to fill it up. :-(
Comment from Hotel Management
7 May 2024 by Customer Service, Hotel Management
Linda, it's heartening to know you found the Embassy Suites DFW Airport South to your liking overall. We regret any inconvenience caused while our pool was being refilled. We strive to keep all our amenities up and running for guests to enjoy. Should you decide to give us another chance, we are confident your next visit will be even better.
by A verified traveler
Posted 2 May 2024
We enjoyed our stay. Especially enjoyed the free breakfast and happy hour. The pool and hot tub were nice, suites were nice, beds were comfortable. No complaints.
Comment from Hotel Management
4 May 2024 by Customer Service, Hotel Management
Jacqueline, thank you for sharing your experience at Embassy Suites DFW Airport South. We're pleased to know you had a delightful stay, relishing our complimentary breakfast and happy hour. The comfort our suites and bedding provided are staples in our service. It's fantastic that you also had the chance to enjoy the pool and hot tub. We look forward to welcoming you back for another enjoyable stay.
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
4 May 2024 by Customer Service, Hotel Management
Shannon, your feedback is valued. It is apparent there were elements of your stay that didn't fully meet your expectations. We're committed to continuously improving our services, your rating will certainly help in driving our efforts. We're hopeful that we will have another chance to serve you and exceed your expectations in the future. Thank you for choosing our hotel for your stay.
by A verified traveler
Posted 29 Apr 2024
Great customer service, enjoyed my stay
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Frankie, we're thrilled to hear you enjoyed your stay at the Embassy Suites DFW Airport South! Our team members work hard to provide great customer service and your feedback is greatly appreciated. We look forward to your next visit!
by A verified traveler
Posted 27 Apr 2024
Good
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Thank you for the 5 out of 5 rating!We're thrilled to see how much you enjoyed staying at Embassy Suites DFW Airport South. We look forward to hosting you again in the near future! Thank you again for sharing.
