Ratings based on 976 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from walnut creek
Posted 24 Jun 2024
Good price
Comment from Hotel Management
24 Jun 2024 by Andrea, Hotel Management
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.
by A verified traveler
Posted 20 Jun 2024
I have stayed here plenty of times and customer service is great. I was a little upset this past visit though, since I had to pay $40 additional dollar's for a room an already prepaid for. I booked two different rsvp and the person that checked us in said there would be no issue with us staying the same room. I would just need to check out in the morning and check back in which will be completely fine. Well of course when I went to the front desk the next morning there was an issue with us staying in our same room. The front desk person said since it’s a handicap room we would need to pay the differenced because our rsvp wasn’t specifically for a handicap room. Also if someone who had a disability booked that room we would need to move. I said I am a person with a disability who needs an accommodation since their elevator was in fact broken during our stay. I explained to the front desk person we were told we could stay in our same room without an issue from the person who checked us in the night prior. I had a meeting via zoom that afternoon so there was no way I was going to have time to move all of my items out to change rooms. She was only able to keep us in the same room only if I paid the additional $40 extra. I felt there was no consideration (as we were told there would be no issue) or accommodation as I explained I am a person with a disability. I just ended up paying the extra fee because I had no choice, my meeting was with a very important client.
by A verified traveler
Posted 14 Jun 2024
Does what it says on the tin. Not convenient without a car which I didnt have but otherwise a decent place to sleep.
Comment from Hotel Management
18 Jun 2024 by Sonesta Simply Suites Irvine Spectrum , Hotel Management
Thank you so much for taking your time to leave us a feedback. We hope to see you back soon!
by A verified traveler
Posted 10 Jun 2024
Smelled like dog/dog pee in halls and room. No ice machine. No elevator. Maids never cleaned room. Disgusting
Comment from Hotel Management
19 Jun 2024 by Sonesta Simply Suites Irvine Spectrum , Hotel Management
Thanks for sharing your experience with us.
by A verified traveler from flower mound
Posted 9 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Sonesta Simply Suites Irvine Spectrum , Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Sonesta Simply Suites Irvine Spectrum , Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Sonesta Simply Suites Irvine Spectrum , Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 7 Jun 2024
I had to pay $7 to park on public parking. The elevator was down for who knows how long but was not working when I stayed there. I had to carry luggage up the stairs. The keys are a joke! I don’t know how many times I had to try the darn key to get in, then it finally takes it. I saw my neighbor having the same issue and they went to complain. The hallways are stuffy and smelly.
Comment from Hotel Management
19 Jun 2024 by Sonesta Simply Suites Irvine Spectrum , Hotel Management
Thanks for sharing your experience with us.
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Sonesta Simply Suites Irvine Spectrum , Hotel Management
Thanks for your feedback!
by A verified traveler
Posted 27 May 2024
Outdated
Comment from Hotel Management
18 Jun 2024 by Sonesta Simply Suites Irvine Spectrum , Hotel Management
Thank you for your feedback!
