Ratings based on 29 Verified Reviews
2.7 Room cleanliness
2.9 Service & staff
2.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Anchala , Hotel Management
Dear Jess,Thank you for your feedback.
by A verified traveler
Posted 22 May 2024
Bed was covered in stains room not clean foul smell phoned there help line and got no help
Comment from Hotel Management
23 May 2024 by Anchala , Hotel Management
Dear David,Thank you for your feedback. We're very sorry to hear about your experience. We take cleanliness very seriously and will investigate this issue immediately. We sincerely apologize for the inconvenience caused and we hope to welcome u back for a better experience in the future.
by A verified traveler
Posted 14 May 2024
A fight broke out between other guests during my stay. Not so good.
Comment from Hotel Management
16 May 2024 by Anchala , Hotel Management
Dear Kenneth,I'm sorry to hear about the disturbance during your stay. A peaceful environment is crucial for a comfortable experience, and it's unfortunate that you encountered such an incident. We sincerely apologize for the inconvenience caused and we hope to welcome u back for a better experience in the future .
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by Anchala , Hotel Management
Dear Harley,Thank you for your feedback .
by A verified traveler
Posted 22 Jan 2024
by A verified traveler
Posted 30 Dec 2023 on Hotels
by A verified traveler
Posted 10 Dec 2023
by A verified traveler
Posted 21 Oct 2023
The area was decent for me but unfortunately the room was rather dire, the bed was clean thankfully but the rest of the room was grim, the worst being blood found in/on the drawers, the wardrobe and surrounding carpet. Only stayed for half my booked time
Comment from Hotel Management
7 Nov 2023 by Madison, Hotel Management
Dear Daniel,We appreciate you sharing your feedback about your recent stay at our hotel. We're truly sorry to hear about the issues you encountered during your visit, and we apologise for the inconvenience this may have caused.Hygiene and cleanliness are our top priorities, and it's clear that we fell short of your expectations. We're deeply concerned to hear about the blood in the room, and we will take immediate action to address this situation with our housekeeping team to ensure such issues do not happen again.Your comfort and well-being are paramount to us, and it's regrettable that your experience was less than satisfactory. We understand your decision to cut your stay short, and we sincerely apologise for any disruption to your plans.We appreciate your feedback, as it helps us identify areas in need of improvement. We hope you might consider giving us another chance in the future to provide you with a more positive and comfortable stay.Warm regards,Madison
by A verified traveler
Posted 18 Oct 2023
Just what we needed- couple of nights Double Room was clean as expected..
Comment from Hotel Management
21 Oct 2023 by Madison, Hotel Management
Dear Guest,Thank you for your kind review. We're pleased to hear that your stay at our hotel met your expectations and provided you with the comfortable and clean accommodations you needed. We strive to offer a pleasant experience to all our guests.Should you have any further feedback or specific comments, please don't hesitate to share them. We always appreciate input from our guests as it helps us maintain and improve our services.We hope you choose to stay with us again in the future, and we'll be here to welcome you with the same level of comfort and cleanliness you've come to expect.Best regards,Madison
by A verified traveler
Posted 15 Oct 2023
1st room stunk of dogs, Central Heating not working, No Hot water at basin (Electric Shower ok).
Emma (Receptionist) was extremely helpful, she moved us to another room which was a bit better (same as above just smelt better) and supplied us with 2 electric radiators.
I think the problem is when we booked, we requested a room with a bathroom as there were rooms with a shared bathroom, when we did this, the photo linked to it on the booking page, was far nicer than the room we got.
Lesson Learned!! You pay for what you get.
Comment from Hotel Management
21 Oct 2023 by Madison, Hotel Management
Dear Kevin,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologise for the issues you encountered during your visit, and we appreciate your understanding of the situation.It's disappointing to hear about the initial room's condition and the heating problems you faced. This is not the experience we aim to provide our guests. We've taken note of your comments about the room descriptions and will look into improving the accuracy of our room descriptions and photos to ensure future guests have a more accurate expectation.We're pleased to hear that Emma, our receptionist, was able to assist you and make your stay more comfortable. We'll make sure to share your positive feedback with her.Your feedback is valuable to us, and it will help us enhance our services. We hope you'll consider staying with us again, and we'll do our best to ensure you have a much more pleasant experience.Thank you for your understanding.Best regards,Madison
