Ratings based on 980 Verified Reviews
3.1 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from La Habra
Posted 22 Jun 2024
by A verified traveler
Posted 21 Jun 2024
I arrived at 1 AM nobody in the reception I sleep in the street. Nobody open the door for me. I tried to call them. Nobody answer. There’s a bad idea in my life too extended stay
Comment from Hotel Management
22 Jun 2024 by Hotel Management , Hotel Management
Dear Amer, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you encountered upon arrival. This is not reflective of our usual standards, and we are investigating the matter to ensure it does not happen again. Your feedback is invaluable, and we hope to regain your trust with a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 20 Jun 2024
by A verified traveler
Posted 20 Jun 2024
They accepted my booking at 11:45pm and receptionist closes at 11:00pm so you get stuck there and have to go look for other places e in the middle
Of the night
Comment from Hotel Management
20 Jun 2024 by Hotel Management , Hotel Management
Dear yaqoob, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your late check-in. Your comments help us improve our services, and we are reviewing our procedures to prevent this from happening again. We hope to have the opportunity to welcome you back and provide a seamless stay.Sincerely,Hotel Management
by A verified traveler
Posted 18 Jun 2024
The room smelled awful.
Comment from Hotel Management
19 Jun 2024 by Hotel Management, Hotel Management
Dear Roswen, We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the scent in your room is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. We recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. Thank you for bringing this to our attention.Sincerely,Hotel Management
by A verified traveler from Irvine
Posted 15 Jun 2024
You should consider to spend a little more money for a more reasonable place to stay in Irvine!
Comment from Hotel Management
15 Jun 2024 by Hotel Management , Hotel Management
Dear Detlef, Thank you for your feedback. We regret that your stay did not meet your expectations. Guest satisfaction is important to us, and we apologize for any shortcomings you experienced. We strive to provide a comfortable stay at a competitive rate. Your comments are noted, and we will continue to improve our accommodations and services. We appreciate your input and hope to serve you better in the future.Sincerely,Hotel Management
by A verified traveler
Posted 31 May 2024
The property was in a great location . The staff was really nice . The rooms were clean and very comfortable
by A verified traveler
Posted 30 May 2024
by A verified traveler
Posted 29 May 2024
Very dirty .. needs a complete cleaning floors were the worst …
Comment from Hotel Management
29 May 2024 by Hotel Management , Hotel Management
Dear Linda, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered, especially with the floors. This does not meet our standards, and we have addressed your concerns with our housekeeping team to ensure immediate improvements. We appreciate your input as it helps us enhance our services. We hope to provide you with a much better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 26 May 2024
Didn’t have the room I purchased ! Room smelled like smoke and dirty.
Comment from Hotel Management
28 May 2024 by Hotel Management , Hotel Management
Dear Brian, Thank you for bringing this to our attention. We apologize for the inconvenience and disappointment you experienced with the room not meeting your expectations. Providing a clean and comfortable environment is our priority, and we regret that we fell short during your stay. Your feedback is valuable, and we will address these issues to ensure a better experience for our guests in the future. We hope to have another opportunity to exceed your expectations.Sincerely,Hotel Management
