Ratings based on 112 Verified Reviews
3.1 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Did not like the virtual check in. Issues with signal dropping. Very frustrating. Took about 25 minutes.
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 12 May 2024
Filthy smelly not fit for homeless
by A verified traveler
Posted 24 Apr 2024
Our room was not very clean. There were French fries on the floor at the foot of the bed and one of the two bath towels had what looked like fresh blood on it which was only visible after unfolding. The carpet had several stains and the drywall had damage in a few spots. Bed was ok and (thankfully) the sheets seemed clean (I hope).
by A verified traveler
Posted 19 Apr 2024
There were NO staff on site. Nowhere on their website was it noted that the check-in would be virtual. Our room was not properly cleaned, and the first room assigned didn't even have the bed made up! DO NOT RECOMMEND THIS PLACE AT ALL!!
by A verified traveler
Posted 6 Mar 2024 on Hotels
by A verified traveler
Posted 4 Mar 2024 on Hotels
Check in was on a kiosk with a woman who was in the Philippines, strange to say the least. There was nobody manning the lobby, anyone could walk in and go the the rooms. Hotel has not been updated in quite some time. There was a leak in our bathroom somewhere, the floor was always wet.
by A verified traveler
Posted 28 Feb 2024
This property is in very poor repair and unclean. Not just the room, but the entrance and lobby were also nasty. Stained shredded carpet, broken fridge, shelf falling off the wall, missing baseboards along the floor, drywall dust along some of the carpet…most certainly NOT expected for a property charging this high rate during the off-season. Not sure what’s up with the virtual check-in kiosk, but we prefer properties that have actual staff visible and onsite.
Comment from Hotel Management
29 Feb 2024 by Wyn, Hotel Management
I'm truly sorry to hear about your disappointing experience Renee. Your feedback is invaluable, and I assure you that we take it seriously. We strive to provide a clean and comfortable environment for all our guests, and it's clear that we fell short of that during your stay. We'll address the issues you've raised immediately to ensure a better experience for future guests. If you're open to giving us another chance, we'd love the opportunity to make it right for you.
by A verified traveler
Posted 28 Feb 2024
Smells bad
Comment from Hotel Management
29 Feb 2024 by Wyn, Hotel Management
I'm sorry to hear about the unpleasant smell during your stay Jiten. Your comfort and satisfaction are important to us, and we take feedback like this seriously. We'll be sure to investigate the issue and address it promptly. If there's anything else we can assist you with or if you'd like to provide more details, please don't hesitate to reach out. We appreciate your feedback and hope to have the chance to improve your experience in the future.
by A verified traveler
The Adams adventure.
Posted 25 Feb 2024 on HotelsThe kios entry was a surprise and there were 3 Adams groups staying there at the same time.
Comment from Hotel Management
25 Feb 2024 by Bella (Frontdesk), Hotel Management
Thank you so much for taking the time to post a review, Adam Fam!We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!– Magnuson Hotel Team
