Ratings based on 987 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Belleville
Posted 16 Jun 2024
Our room had a window right at ground level
by A verified traveler
Posted 16 Jun 2024
I’ve stayed many times here-normally over weekends and my last visit was a bit disappointing. I brought up a floor spill in front of the elevator and although he put a “wet floor” sign there, it remained for another 2 days. My shower had hair in the corners and on walls and although the sheets appeared to be fresh, the bed topper had a large red stain at the head of the bed.
by A verified traveler
Posted 12 Jun 2024
MY ROOM WAS NEVER SERVICED IN THE 3 DAYS I WAS THERE. Plus the carpet in my room had a big stain and it was sticky. The hallway was never vacuumed the entire time I was there, because I saw the same candy wrapper and other things.
My main problem was with the fact that I felt it was dirty and that housekeeping was not doing their job.
Comment from Hotel Management
13 Jun 2024 by Ossie / front desk, Hotel Management
Thanks so much for taking the time to leave us a review, we really appreciate it,
by A verified traveler from ELGIN
Posted 8 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Fd/Ossie, Hotel Management
Good morning, Thanks so much for taking the time to leave us a review,
by A verified traveler
Posted 2 Jun 2024
I was very impressed with this hotel. It was one of the least expensive in the area but it had free breakfast and a pool so we gave it a try. The hotel smells clean and pleasant when you walk in. A faint scent of chlorine and “pool” when you walk towards the end of the hall, but not bad at all. Check in and check out were quick. I had 2 kids with me and they loved the pool. The water was warm and there were lounge chairs and tables to use as well as plenty of towels! The hotel was not very crowded so we stayed in the pool for a long time and enjoyed it. The room was very clean and spacious. The bed was quite comfortable too. The breakfast was really good. Cheese omelets, red skin potatoes, sausage, yogurt, fresh fruit, pastries, bagels, bread, cereal, oatmeal with many topping options, 2 types of waffles to make, hard boiled eggs. There were 4 types of juice as well as ice water, milk coffee and tea. So many delicious choices! We really enjoyed the breakfast and it was replenished often and very clean. The staff we interacted with were pleasant and helpful. My only slight complaint was that the coffee there was terrible. The light roast was very strong and bitter. Luckily there is a Tim Hortons just up the street! The other concern was the temperature in the room. It was quite chilly but I believe it was due to the boys “turning down” the air and not a true room issue. Either way it was manageable and we really enjoyed our time there.
Comment from Hotel Management
5 Jun 2024 by Ossie/FD, Hotel Management
Good morning, Thanks so much for taking the time to leave us 5-star review rate, we really appreciate it,
by A verified traveler
Posted 22 May 2024
Clean, professional employees, no complaints
Comment from Hotel Management
28 May 2024 by Ossie/fd, Hotel Management
Thanks so much for taking the time to leave us a review, we appreciate it,
by A verified traveler
Posted 18 May 2024
Not great
Comment from Hotel Management
28 May 2024 by Ossie/fd, Hotel Management
Thanks so much for taking the time to leave us a review, we appreciate it,
by A verified traveler
Posted 17 May 2024
Room wasn’t cleaned - walked into a dirty room. They gave me another room but could’ve offered me something for the inconvenience
Comment from Hotel Management
28 May 2024 by Ossie/fd, Hotel Management
Thanks so much for taking the time to leave us a review,
by A verified traveler
Posted 14 May 2024
I would say we did NOT see any bugs so that’s the most important thing but was not a great experience.
Bathroom light was burnt out, no shampoo or conditioner in the large jugs in the shower and of course did not know this until already in the shower. Housekeeping came at 10am to clean claiming we had already checked out and obviously we had not. Elevator was dirty and not cleaned at all in the time we were there based on the same garbage on the floor. Breakfast was small and not worth it. Personally probably not ever stay again.
Comment from Hotel Management
28 May 2024 by Ossie/fd, Hotel Management
Thanks so much for taking the time to leave us a review,
by A verified traveler from Pittsford
Posted 9 May 2024
Very nice and updated, clean. close to restaurants and highway.
Comment from Hotel Management
28 May 2024 by Ossie/fd, Hotel Management
Thanks so much for taking the time to leave us a review, we appreciate it,
