Ratings based on 985 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
The noise disturbance coming from the hotel itself was appalling, we had a generator sound making an incredible noise throughout the night making it impossible to sleep.
Comment from Hotel Management
5 Jun 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Dear Owen,We are deeply sorry to hear about the noise disturbance you experienced during your stay. Please accept our sincere apologies for the inconvenience caused by the generator. We understand how important a good night's sleep is and regret that we fell short in providing that for you.Your feedback is invaluable, and we are taking immediate steps to address the issue to prevent it from happening in the future. We would greatly appreciate the opportunity to make it up to you and ensure a more pleasant stay.Thank you for bringing this to our attention.Warm regards,
by A verified traveler
Posted 27 May 2024
Lovely staff,clean and warm pool,big rooms
Comment from Hotel Management
27 May 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Dear Kinga,Thank you for your lovely review. We're delighted to hear that you found our staff friendly, enjoyed our clean and warm pool, and appreciated the spacious rooms.Your feedback is truly valued, and we look forward to hosting you again soon.Warm regards,
by A verified traveler
Posted 27 May 2024
Room even if single was big enough. Staff very nice. Food good. Servicd good. Cafe bar was nice. Eady ude of swimming pool and jackuzzi and gym
Comment from Hotel Management
27 May 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Dear Carlota,Thank you for your kind review. We're pleased to hear that you found your room spacious and our staff very nice. It's great to know you enjoyed the food and service, as well as the ambiance of our café bar.We're glad you had easy access to our swimming pool, jacuzzi, and gym facilities. Your positive feedback is much appreciated, and we look forward to welcoming you back for another pleasant stay.Warm regards,
by A verified traveler
Posted 25 May 2024
Would visit again
Comment from Hotel Management
25 May 2024 by Muthu Belstead Brook Team, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear about your positive experience. Your high ratings are greatly appreciated and motivate our team to maintain our standards of excellence.Your feedback is invaluable to us, and we look forward to welcoming you back soon. If there is anything specific you think we can improve or any particular staff member you would like to commend, please let us know.
by A verified traveler
Posted 17 May 2024
Well maintained clean and tidy beautiful gardens and great swimming pool
Comment from Hotel Management
17 May 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Dear John,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay with us and found our gardens, swimming pool, and overall cleanliness to your satisfaction. Our team works hard to maintain a beautiful and welcoming environment, and your kind words are the best reward for our efforts.We look forward to welcoming you back soon for another fantastic stay!Warm regards,
by A verified traveler
Posted 8 May 2024
Room was a decent size for twin with good bathroom facilities
Comment from Hotel Management
9 May 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Thank you for your positive response, we glad you enjoyed your stay.
by A verified traveler
Posted 27 Mar 2024
Fantastic stay which exceeded expectation. A beautiful hotel with lots of character. The staff are extremely helpful and friendly. The pool, sauna, jacuzzi were outstanding. The rooms were clean, well equipped and comfortable. Great selection of food which was all top notch. Ample parking. Would definitely stay here again and would highly recommend.
Comment from Hotel Management
27 Mar 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Dear Charlie,Thank you so much for sharing your feedback! We're thrilled to hear that your stay exceeded your expectations and that you enjoyed our beautiful hotel with its character-filled ambiance. Our team takes great pride in providing exceptional service, and it's wonderful to know that you found them extremely helpful and friendly. We're delighted that you had a fantastic experience at our pool, sauna, and jacuzzi facilities, and that you found our rooms clean, well-equipped, and comfortable. We're also glad you enjoyed the great selection of food we offer, and that you found it all top-notch. It's fantastic to hear that our parking met your needs as well. We appreciate your recommendation and look forward to welcoming you back on your next visit!
by A verified traveler
Posted 25 Mar 2024
Hotel reception lovely dont be fooled once away from reception paint on all doors windows and skirting peeling off the corridors smelt of sewarage .people running up and down corridors at 1in the mornin fire alarm set off.
Comment from Hotel Management
26 Mar 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Dear Peter,We deeply apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities.We are truly sorry to hear about the issues you encountered, including the peeling paint, unpleasant odors, and disturbance caused by other guests. Rest assured, we take these matters seriously and will address them promptly to ensure a more comfortable and enjoyable experience for our guests in the future.We truly value your feedback and hope to have the opportunity to welcome you back in the future to provide you with the exceptional stay you deserve.Best regards,
by A verified traveler
Posted 20 Mar 2024
Outdated property, feels like all the additions have been done with little to no budget. Could be a beautiful hotel, just sadly isn’t.
Comment from Hotel Management
20 Mar 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Dear Michael,We appreciate your feedback regarding your experience at our hotel. We're genuinely sorry to hear that your stay did not meet your expectations. Please know that we take guest feedback seriously and are continuously striving to improve our property.We understand your concerns about the appearance and feel of our hotel. Rest assured, we are actively working on renovation plans to enhance our facilities and create a more inviting atmosphere for our guests. Your comments will certainly be taken into consideration as we prioritize areas for improvement.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future to experience the positive changes we are making. If you have any further feedback or concerns, please don't hesitate to reach out to us directly. Your satisfaction is our top priority.Best regards,
by A verified traveler
Posted 17 Mar 2024
Absolutely amazing from start to finish, easy check in and check out. Friendliest staff possible. Cuban man on reception lovely. Perfect for couples
Comment from Hotel Management
17 Mar 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Dear Amelia,Thank you for your kind words. We're delighted you had an amazing stay with us. We look forward to welcoming you back soon. Regards, Team at Muthu Belstead Brook Hotel
