Ratings based on 84 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Sep 2019 on Hotels
Comment from Hotel Management
11 Sep 2019 by Diana Fahmi, Hotel Management
Dear Guest,
Thank you for your rating. We hope to see you again in the future.
Thank you.
by A verified traveler
Posted 5 Aug 2019 on Hotels
Comment from Hotel Management
5 Aug 2019 by Diana Fahmi, Hotel Management
Dear Guest,
Thank you for your rating. We're glad that you enjoyed staying here. Hope to see you again.
by A verified traveler
Dissapointed!
Posted 3 Aug 2019 on HotelsWe paid online for queen + single bed room but when we arrived they told us that our room is not available due to dysfunctional air-cond. So they just give us a room with queen size bed + extra bed. The room are small and cramp with the extra bed plus 2 kids. The shower also running very slow. Cleanliness is a so-so. If I knew our room are not available & haven’t paid yet i would probably move to another hotel. A bit pricy for a small & cramp room because we’re expecting a bigger room at the first place. Definitely will not be a return guest.
Comment from Hotel Management
5 Aug 2019 by Diana Fahmi, Hotel Management
Dear Guest,
Thank you for taking the time to write us a feedback. We deeply apologized for the air-conditioner problem. We were fully-booked on 27/7/2019 and the air-cond suddenly starts leaking and we decided to upgrade your room.
For your info, we upgraded you to Deluxe Room which is more expensive and bigger than the room you were supposed to stay. Although it has one queen size bed, we provided you with extra-mattress for free. We did the best we could to overcome the problem and once again we sincerely apologized for your disappointment. We hope you'll give us another chance to serve you better in future.
by A verified traveler
Posted 22 Jun 2019
Comment from Hotel Management
22 Jun 2019 by Diana Fahmi, Hotel Management
Dear Guest,
Thank you for your kind rating. We appreciate it. We hope you enjoy your stay.
by A verified traveler
Posted 29 May 2019
Basic necessity is provided...comfortable stay
Comment from Hotel Management
30 May 2019 by Diana Fahmi, Hotel Management
Dear Guest,
Thank you for your kind review. We hope we get the chance to welcoming you back again.
by A verified traveler
Posted 30 Apr 2019
not really satisfactory with the cleaning service when we ask to clean room, as the rubbish not empty and drinks not top up.. the blanket just simply tidy.
Comment from Hotel Management
3 May 2019 by Diana Fahmi, Hotel Management
Dear Guest,
We’re sorry that we failed to make your visit as enjoyable as it could have been. Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. We'll review our cleaning procedures and to make sure this doesn’t happen again. Once again, we are truly sorry.
by A verified traveler from Petaling jaya
Posted 31 Mar 2019
Staff very friendly, near to town, silent place.
Comment from Hotel Management
1 Apr 2019 by Diana Fahmi, Hotel Management
Dear Guest,
Thank you for your kind comment and rating. We appreciate it and hope to see you again.
by A verified traveler
Posted 11 Feb 2019
It is worth with the price and the location is very convenient.
Comment from Hotel Management
12 Feb 2019 by Diana Fahmi, Hotel Management
Dear Guest,
Thank you for your kind response. We appreciate it. Hope to see you again!
by A verified traveler
Posted 11 Feb 2019
Comment from Hotel Management
2 Apr 2019 by Diana Fahmi, Hotel Management
Dear Guest,
Thank you for your kind rating. We appreciate it. Hope to see you again in the future.
by A verified traveler from Kedah, kulim
Posted 17 Dec 2018
Nice hotel and location area
Comment from Hotel Management
18 Dec 2018 by Diana Fahmi, Hotel Management
Dear Guest,
Thank you for taking the time to provide us feedback. We hope we get the chance to welcoming you back again to DWJ Hotel.
