Ratings based on 231 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Staff was awesome.
by A verified traveler
Posted 6 May 2024
A classy boutique hotel with an amazing complimentary afternoon tea, pre-dinner canapes & cocktails...... what's not to like?
by A verified traveler
Posted 3 May 2024
Excellent service and delicious food
by A verified traveler
Posted 2 May 2024
A truly wonderful experience. The property and room was fantastic, but the staff was the best I’ve ever encountered. We were treated like royalty.
by A verified traveler
Posted 15 Oct 2023
Lovely boutique hotel just a 10 minute walk from the city center. Rooms are big and the bathroom was large and gorgeous. Be sure to enjoy the large soaking tub! Service was wonderful. As a boutique hotel - you can tell the staff are “jack of all trades” and will do anything to make your stay pleasant.
We ate dinner at the R bar one night and the food was delicious.
The only issues we had was our room was incredibly warm our last night and when we plugged in our fan it was broken. Also-the fridge in our mini bar was not working so all the beverages were warm. We did not report this to management- If we would when I know they would have fixed it.
If you are driving in- there is a small car park adjacent to the hotel and is incredibly easy to get in and out of.
Overall would stay here again!
by A verified traveler
Posted 10 Oct 2023 on Hotels
by A verified traveler
Posted 2 Oct 2023 on Hotels
We booked to stay at this hotel as it was part of the Luxury Scotland Hotel Group, however the Rockpool Reserve Hotel is certainly not a 5 star luxury hotel. Upon checking in we were taken down 2 flights of stairs and let into a room next to the kitchen.
by A verified traveler
Posted 26 Aug 2023
The river is nice. I would add benches for people who woukd like to sit and watch the falls.
by A verified traveler
Posted 24 Jul 2023 on Hotels
The hotel was good. The employees were great. From check-in to breakfast they were all kind and always looking to extend themselves to their best abilities. The down side was, the air conditioning unit was broken and the bathroom fan didn't clear the air at all, so after a shower the whole room was humid and damp. We were told to open the window however the neighborhood smelt of burning rubber and it was an irritant in the throat. They advertise as a 5 star hotel but were unable to get a service engineer to address the issue for our entire Friday-Sunday stay.
by A verified traveler from MELROSE
Posted 29 Jun 2023
A real gem of a hotel in a very central location, but quiet. The rooms are very comfortable and the staff and service excellent. We also had dinner in the restauarant which is highly recommended. This is our second visit and we'll certainly be back!
