Ratings based on 222 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Excellent location! Beautiful hotel to stay after driving from Edinburgh to Inverness. Close to all areas, restaurants, town, river walk. I recommend
Comment from Hotel Management
10 Jun 2024 by gh, Hotel Management
Dear William,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are so glad that you gave us 5 out of 5. We hope to see you again in the near future,Kind RegardsGary HoweSenior Duty Manager
by A verified traveler
Posted 31 May 2024
Fruendly staff and good room
Comment from Hotel Management
10 Jun 2024 by gh, Hotel Management
Dear Sandra,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are so glad that you gave us 5 out of 5. We hope to see you again in the near future,Kind RegardsGary HoweSenior Duty Manager
by A verified traveler
Posted 31 May 2024
We stayed two nights here, completing our Scotland vacation. The hotel is clean and the staff attentive and responsive.
The hotel is centrally located, within walking distance to many sights, restaurants, and bars. Great location!
Comment from Hotel Management
10 Jun 2024 by gh, Hotel Management
Dear Bradley,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are so glad that you gave us 5 out of 5. We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager
by A verified traveler
Posted 22 May 2024
Outstanding customer service and really went the extra mile to make our stay enjoyable. Would highly recommend.
Comment from Hotel Management
23 May 2024 by gh, Hotel Management
Dear Justin,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are so glad that you gave us 5 out of 5 and that you found the customer service outstanding. Your kind words will be passed on to the staff.We hope to see you again in the near future,Kind RegardsGary HoweSenior Duty Manager
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
10 Jun 2024 by gh, Hotel Management
Dear Sarayu,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are sorry that you gave us 3 out of 5 and we do apologize if we did not meet your expectations. We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager
by A verified traveler from Washington
Posted 14 May 2024
Okay place. Avoid rooms on the street. The bar across the street is very noisy late at night. Staff are good. Go to Costa for coffee in the morning
Comment from Hotel Management
18 May 2024 by gh, Hotel Management
Dear Raymond,Thank you for taking the time to fill in a review on your recent stay at River Ness Hotel. We value all feedback. We are glad to see that you enjoyed the majority of your stay. We are sorry that you had noise issues from outside of the hotel, unfortunately, this is out of our control as we are a city center. We do have rooms at the back of the hotel which are much quieter and can be requested.We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager
by A verified traveler
Posted 2 May 2024
Beautiful room. Amenenties were great!
Comment from Hotel Management
4 May 2024 by gh, Hotel Management
Dear Allison,Thank you for taking the time to fill in a review on your recent stay. We value all feedback. We are very glad to see that you enjoyed your stay and thank you for giving us a 5 out of 5. This will be passed on to the staff who will be delighted. We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager
by A verified traveler from Woodbridge
Posted 29 Apr 2024
Love the location. Everything is around the hotel.
Comment from Hotel Management
4 May 2024 by gh, Hotel Management
Dear Sandra,Thank you for taking the time to fill in a review on your recent stay. We value all feedback. We are very glad to see that you enjoyed your stay and thank you for giving us a 5 out of 5. This will be passed on to the staff who will be delighted. We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager
by A verified traveler from Victoria
Posted 28 Apr 2024
Comment from Hotel Management
4 May 2024 by gh, Hotel Management
Dear Brad,Thank you for taking the time to fill in a review on your recent stay. We value all feedback. We are very glad to see that you enjoyed your stay and thank you for giving us a 4 out of 5. This will be passed on to the staff who will be delighted. We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager
by A verified traveler
Posted 22 Apr 2024
Excellent stay.
Comment from Hotel Management
23 Apr 2024 by gh, Hotel Management
Dear Annu,Thank you for taking the time to fill in a review on your recent stay. We value all feedback.We are very glad to see that you enjoyed your stay and thank you for giving us a 5 out of 5. This will be passed on to the staff who will be delighted.We hope to see you again in the near future.Kind RegardsGary HoweSenior Duty Manager
