Ratings based on 979 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
3 Jun 2024 by Team pentaInverness, Hotel Management
Dear Tanner,Thank you for taking the time to review your stay.We are sorry that your stay with us did not match your expectations. The comfort and satisfaction of our guests are of the utmost importance to us and we are sorry that you did not make us aware of any of your concerns during your stay, as we would have tried to find you a satisfactory and prompt solution.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Team pentaInverness
by A verified traveler
Posted 15 May 2024
great bar
Comment from Hotel Management
15 May 2024 by Team pentaInverness, Hotel Management
Dear Cheryl,Thank you for such a positive review.We're glad you enjoyed spending some time in our bar.It would be a pleasure to welcome you back. Best wishes,Team pentaInverness
by A verified traveler
Posted 6 May 2024
Check in at the bar!
Comment from Hotel Management
7 May 2024 by Team pentaInverness, Hotel Management
Dear Guest, Thanks for your review about our hotel.We are pleased that you enjoyed your stay and appreciated the high standards which we strive to uphold.We try our best to ensure that each of our guests feels welcomed and at home during their stay with us and truly regret to hear that the level of service did not meet your expectations. Please rest assured that your remarks have been duly noted and will be reviewed with our team.We are hoping to welcome you back in the future. All the best.Team pentaInverness
by A verified traveler
Posted 26 Apr 2024
The hotel was nice inside and the staff was very helpful, however they have a bar open 24hrs and we were on the first floor and could not sleep. They were people drinking until 3:00 in morning laughing and talking really loud. Bed was really hard and the pillow s were terrible woke up with neck pain. I don’t think it is worth it for the price.
Comment from Hotel Management
26 Apr 2024 by Team pentaInverness, Hotel Management
Dear Kristy, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that you found our staff to be very helpful. Our team is dedicated to providing exceptional service, and it's reassuring to know that this was evident during your stay.We regret to hear that your experience with noise on the first floor and the comfort of the bed did not meet your expectations. We understand the importance of a good night's sleep and we are always looking for ways to ensure our guests have a restful experience. As for the concerns regarding the bar noise, our team is available to assist with any disturbances and can offer rooms on higher floors which tend to be quieter. We also make every effort to maintain the condition of our facilities and amenities to ensure a pleasant stay for all guests.We take note of your comments on the perceived value of your stay. Providing a quality experience at a fair price is something we constantly strive for, and we regret that we did not fully meet your expectations in this regard. Should you choose to stay with us again, we would be pleased to assist you in finding a room that better suits your preferences for comfort and quietness.Team pentaInverness
by A verified traveler
Posted 12 Apr 2024
this hotel was very convenient as it was minutes away from both train and bus station. staff were excellent and the breakfast options met everyone's dietary requirements
Comment from Hotel Management
15 Apr 2024 by Team pentaInverness, Hotel Management
Dear Ross,Thank you for this great review.We are delighted that you found our location, close to public transport, ideal and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.Furthermore, it’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.We look forward to welcoming you back in the future.Kind regards,Team pentaInverness
by A verified traveler
Posted 7 Apr 2024
Quiet a different experience, interesting decor, very nice breakfast options, only downside was a noisy lift awaiting servicing
Comment from Hotel Management
8 Apr 2024 by Team pentaInverness, Hotel Management
Dear Tricia,Thank you for taking the time to leave a review of your recent stay.We're thrilled to hear that our unique decor and the variety of breakfast options added to the enjoyment of your stay. Your kind words regarding our room cleanliness, overall hotel condition, and the attentive service provided by our team are greatly appreciated.We regret to hear about the inconvenience caused by the lift noise. Please rest assured that maintenance is a continual process for us, aimed at ensuring all our facilities run smoothly.It's also wonderful to know that you found the room amenities to your satisfaction, contributing to a comfortable and enjoyable visit.We hope to see you again in the future. Kind regards,Team pentaInverness
by A verified traveler from Nepean
Posted 31 Mar 2024
A nice hotel in a nice location.
Comment from Hotel Management
2 Apr 2024 by Team pentaInverness, Hotel Management
Dear Martin,Thank you for sharing your kind review.We are delighted you found our location ideal for your needs and appreciated the high standards we strive to uphold.It would be a pleasure to welcome you back on a future occasion. Best wishes,Team pentaInverness
by A verified traveler from Woodbury
Posted 27 Mar 2024
Comment from Hotel Management
29 Mar 2024 by Team pentaInverness, Hotel Management
Dear Nathan,Thank you for your positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you for another pleasant stay. Best wishes,Team pentaInverness
by A verified traveler
Posted 26 Mar 2024
Could not fault this hotel! Great value for money. Amazing staff. 12pm check out!! Spacious rooms and very clean. 5 minute walk to train station and walkable to bars/restaurants etc. The shower was my favourite.
Comment from Hotel Management
29 Mar 2024 by Team pentaInverness, Hotel Management
Dear Alisha,Thank you for this positive review.We're thrilled to hear that you found our hotel to offer great value and that the spaciousness and cleanliness of our rooms contributed to a comfortable stay. Our team takes pride in delivering exceptional service, so knowing that you found our staff to be amazing is truly rewarding. It's also wonderful to learn that the 12 pm check-out time added to the convenience of your stay.Your appreciation of the hotel's proximity to the train station and local amenities, along with your enjoyment of our well-designed showers, truly highlights the thoughtful details we strive to offer for a memorable experience at Pentahotel Inverness.We look forward to the pleasure of welcoming you back. Many thanks again,Team pentaInverness
by A verified traveler
Posted 17 Mar 2024
The Pentahotel Inverness is centrally located and surrounded by eateries, pubs, stores and historical landmarks. It is very convenient even if you only have a day or two to spend in Inverness. Both the bus and train station are located very close to the hotel.
Comment from Hotel Management
18 Mar 2024 by Team pentaInverness, Hotel Management
Dear Lee,Thank you very much for this kind review.We are delighted to know that you had a pleasant stay and thank you for your appreciation of our convenient location.We take pride in catering to our guests’ needs the best way we can and appreciate your kind words.We look forward to seeing you again in the future.Best wishes,Team pentaInverness
