Ratings based on 991 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Hotel very tired and in need of update. Room very hot, food took long time to arrive very basic poorly cooked.
Hotel fine for a one night stay not any longer.
Comment from Hotel Management
21 Jun 2024 by Front Office , Hotel Management
Dear Mick,Thank you for your feedback. All your comments will be passed to relevant departments.Thank you for staying with us.Kind Regards
by A verified traveler
Posted 9 Jun 2024
Limited dining bathroom had mildew issues and water damaga
Comment from Hotel Management
22 Jun 2024 by Front Office Manager, Hotel Management
Dear Guest,Thank you for your feedback. I am sorry to see that your stay with us was disappointing. I will pass all your comments to relevant departments to look into it.Once again thank you for sharing your review.Kind RegardsAnna stankiewicz
by A verified traveler
Posted 4 Jun 2024
Very nice! Hot tub and pool were a wonderful benefit! Helped and friendly Staff. Highly recommended
Comment from Hotel Management
11 Jun 2024 by Front Office Manager, Hotel Management
Dear Mary,Thank you for your lovely review. We hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz
by A verified traveler
Posted 4 Jun 2024
Pool and hot
tub were great after exploring area. made sleeping great. friendly staff. Wonderful breakfast and dining
Comment from Hotel Management
11 Jun 2024 by Front Office Manager, Hotel Management
Dear Mary,Thank you for taking time to leave your lovely review.We hope to welcome you back again in the future.Kind RegardsAnna Stankiewicz
by A verified traveler
Posted 18 May 2024
Great staff and excellent service! However, the building needs a serious refresh and air conditioning and proper vent fans added in the bathrooms. Our room was hot and couldn’t open the window enough to cool it down due to a safety latch. Without proper venting in the bathroom, you had to keep the door closed to keep steam from setting off the smoke alarm, and it was hot and steamy. Another room set off the alarm at 2 AM, and the whole hotel got woken up and evacuated. Then, we had to stand out in the parking lot until the fire department came and confirmed it was a false alarm. Not good.
Comment from Hotel Management
28 May 2024 by Front Office Manager, Hotel Management
Dear Gust,Thank you for taking time to leave your feedback. We are delighted to see that you found our service and staff excellent. At the same time I am sorry that fire alarm disturbed your stay. Once again thank you for your review and we hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz
by A verified traveler
Posted 16 May 2024
My daughter became ill the during our stay in Scotland, and because of that I had to extend our stay in Glasgow. I thought I had made a reservation for the following night at the Leonardo in Inverness. When I arrived I realized that I had accidentally reserved the night for my extended stay at the Leonardo in Glasgow. They did not have any rooms available and would not refund my cost for the 2 rooms I reserved. Considering I was dealing with a very stressful situation with my daughter's illness I would have expected a refund considering that I still stayed with a Leonardo property in Glasgow. I'm out of pocket $530 and I'm not happy.
Comment from Hotel Management
11 Jun 2024 by Front Office , Hotel Management
Dear Guest,Please refer to the email sent to you by Hotel Manager.Kind Regards
by A verified traveler
Posted 12 May 2024
Hotel quite dated on the outside, but clearly been done up inside! Room was small but clean, the only issue was the ventilation in the bathroom does not work and with 3 people having showers made the room a very sticky place to be especially with 25degree heat outside also! Can tell this hasn’t been working for a while either cause a couple areas of mould on the ceilings! Bit of white vinegar will help for future! Otherwise a nice stay!
Comment from Hotel Management
28 May 2024 by Front Office Manager, Hotel Management
Dear Sarah,Thank you for taking time to leave your feedback. I am happy to see that you had a nice stay with us and at the same time I am sorry to see that poor ventilation in the room affected your stay. I did pass those comments to our Maintenance department.Once again thank you for staying with us and we hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz
by A verified traveler
Posted 29 Apr 2024
We based ourselves here as a group of 9 cyclists for the Loch Ness Etape.
It was perfect for all our needs
Comment from Hotel Management
30 Apr 2024 by Duty Manager , Hotel Management
Dear Timothy We would like to thank you for taking the time to write your feedback about your stay and we hope that we will welcome you back to Leonardo hotel soon.Thank youDuty manager
by A verified traveler
Posted 25 Apr 2024
Lots of free on site parking available.
Comment from Hotel Management
30 Apr 2024 by Duty Manager , Hotel Management
Dear MichaelThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager
by A verified traveler
Posted 21 Apr 2024
Great stay well looked after
Comment from Hotel Management
22 Apr 2024 by Duty Manager, Hotel Management
Dear Alan Thank you for taking the time to write your feedback. We appreciate the time you have taken to write us your feedback and hope we will welcome you back again at Leonardo Hotels Inverness.Thank youDuty Manager
