Ratings based on 76 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lake Stevens
Posted 7 May 2024
Location was beautiful but amenities promised were not available. Communication was extremely horrible. Beds dirty, bedding stunk.
by A verified traveler
Could be a 5 star with a little more effort!
Posted 27 Dec 2023 on HotelsIf only the owners would listen to the customer feedback from previous guests! All the same niggling issues stop this from getting g a 5 star rating.
Dirty pots and pans, a central heating system that needed to be rebooted constantly, poor level of cleaning generally, all have been commented on by previous guests!
by A verified traveler
Posted 25 Sep 2023
Beautiful and secluded
by A verified traveler
Posted 14 Sep 2023
Property description indicated that wifi was available, and it was down below but not at the cottage above. Important to know for those that still have to be connected to work.
by A verified traveler
Posted 30 Aug 2023
by A verified traveler
Posted 20 Aug 2023 on Hotels
Overall a nice place to stay, comfortable, clean, spacious, and beautiful views. Check in process could have been better however. It was all contactless which is fine, and received emails with the code, but the emails never stated which cabin we were in. We got lucky the first one we went to was the correct one (the code worked). While we were getting situated, another couple had the same issue and could not find their cabin nor could get ahold of anyone. So while it was a nice place to stay, the check in process definitely could be better for people.
by A verified traveler
Posted 3 Aug 2023 on Wotif
Unfortunately we found this property to be disappointing with poor quality. We still haven't heard from the owners, despite multiple attempts during a multiple night stay. The property was not as described, the photos used were of the best and most well positioned property, most other properties looked more run down like ours. The most notable disappointment about the property after no communication was the quality of the beds. Hard springs through very old mattresses made for an extremely uncomfortable sleep. The internet that owner written descriptions mentioned was available was not at all available. The property included absolutely nothing, no tea, washing powder or soap. A DVD player was available with no DVDs. I cannot recommend this property.
by A verified traveler
Posted 2 Aug 2023
Overall I had an excellent stay at the brocks cottage, the cottage was very clean, communication could have been better from Expedia about what the cottage has to offer and how we would gain entry this was sent through email the day of check in. There were a few bits in the cottage that could be with fixing. There is lots to go around the area but you will need your own mode of transport.
by A verified traveler
Posted 29 Jul 2023
We had a horrible sleepless night at that place because of completely unusable bed. It's beyond uncomfortable, you can't sleep on it. Top it with non-existent wifi, things here and there like dishwasher that were not working, lack of simple basic things like tea or coffee or few extra towels. Nice spot, not a bad cottage that lacks attention and love, and horrible bed that's a trash you can't sleep on. Totally overpriced!
by A verified traveler
Posted 26 Jul 2023 on Hotels
