Ratings based on 616 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Great locale just over the bridge from the livelier music and bar world.
Staff VERY welcoming .
Might help to have a curtain or cover for the slanted skylights as sun on faces really early in June.
Comment from Hotel Management
13 Jun 2024 by Eileen, Hotel Management
Thank you for your review. We work hard to try and uphold the highest standard and we appreciate all feedback. I am delighted that you enjoyed your overall stay with us here and we hope to welcome you back soon.
by A verified traveler
Posted 9 Jun 2024
Our rooms were fine and clean and the price was right. The location was excellent and very walkable to anywhere we needed to go.
Comment from Hotel Management
10 Jun 2024 by Eileen, Hotel Management
Thank you for your review. We work hard to try and uphold the highest standard and we appreciate all feedback. I am delighted that you enjoyed your overall stay with us here and we hope to welcome you back soon.
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Eileen, Hotel Management
Thank you for your review. We work hard to try and uphold the highest standard and we appreciate all feedback. I am delighted that you enjoyed your overall stay with us here and we hope to welcome you back soon.
by A verified traveler
Posted 4 Jun 2024
Quiet location close to the river path. Would love to stay again.
Comment from Hotel Management
5 Jun 2024 by Eileen, Hotel Management
Thank you for your review. We work hard to try and uphold the highest standard and we appreciate all feedback. I am delighted that you enjoyed your overall stay with us here and we hope to welcome you back soon.
by A verified traveler
Posted 3 Jun 2024
The staff here is very safe and accomodating. It's a short walk to shopping and dining downtown and in the area around Inverness Castle and the river.
Comment from Hotel Management
4 Jun 2024 by Eileen, Hotel Management
hank you for your review. We work hard to try and uphold the highest standard and we appreciate all feedback. My apologies there were aspects of your stay you were not happy with. I do hope you enjoyed your overall stay with us here at the Alban and Abbey house and we hope to welcome you back soon.
by A verified traveler
Posted 1 Jun 2024
Great location!
Comment from Hotel Management
3 Jun 2024 by Eileen, Hotel Management
Thank you for your review. We work hard to try and uphold the highest standard and we appreciate all feedback. I am delighted that you enjoyed your overall stay with us here and we hope to welcome you back soon.
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 26 May 2024
Showers were extremely small. Hotel itself was clean, no issues there. WiFi spotty at times. Large TV, which was a plus. Staff polite, but not overly friendly. Loud outside at times, but to be expected near by downtown Inverness. Breakfast was included in our stay and was good. Would have loved a mini refrigerator, but that does not seem to be the norm, also ice seems to be an issue, as if asking for it was the oddest request. Overall not a bad stay and priced reasonably
Comment from Hotel Management
3 Jun 2024 by Eileen , Hotel Management
Thank you for your review. We work hard to try and uphold the highest standard and we appreciate all feedback. I am sorry to hear that you there were some aspects of your stay that you were unhappy with. Many thanks for choosing to stay with us here at Ardross Glencairn and we hope to welcome you back soon.
by A verified traveler
Posted 23 May 2024
Property was situated 10minutes wslk from centre.Room ok but dark so much so we did not notice small sign ssyinv to sdk staff to make up bed in morning.
One cup was chipped and when I asked owner for replacement and for room to be made up i was told very sternly that since Covid they didnt make up rooms..I said it was part of the experience to have a tidy bed and fresh towels..The price was London prices and with cheap products for brealfast it was not value for money.
Comment from Hotel Management
26 May 2024 by Eileen, Hotel Management
Thank you for your review. We work hard to try and uphold the highest standard and we appreciate all feedback. I am sorry to hear that you there were some aspects of your stay that you were unhappy with. We do inform all guests at check-in that housekeeping is available on request. Many thanks for choosing to stay with us here at Ardross Glencairn and we hope to welcome you back soon.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by Eileen, Hotel Management
Thank you for your review. We work hard to try and uphold the highest standard and we appreciate all feedback. I am delighted that you enjoyed your overall stay with us here and we hope to welcome you back soon.
