Ratings based on 728 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
This was such a lovely hotel - especially for an airport hotel. Lovely modern amenities and a spacious room. Not sure there was much going on in bar or restaurant, but that didn’t bother me.
An easy 5 minute walk to the airport, and it you are coming from the city, a €3 bus ride on the F line drops you off across the road. Too easy.
by A verified traveler
Excellent
Posted 2 Mar 2024 on HotelsStayed for one night. Check in and restaurant staff were wonderful, room was clean and comfortable and breakfast was excellent. 5 minute walk from the airport, would definitely stay again
by A verified traveler
Posted 11 Feb 2024
Overall excellent stay. Only a 5 minute walk from the airport and right beside a bus station to downtown. Hotel staff are all very friendly and accommodating! Will take the time to help you with plans in the city and mountains. Room was excellent as well.
by A verified traveler
Posted 5 Feb 2024 on Hotels
by A verified traveler
Posted 22 Dec 2023
The staff were excellent - extremely helpful. We arrived around 11am with our luggage and 8 month old the day before our flight out of Innsbruck.
They had us checked in with a cot set up within 15mins so we were able to relax straight away.
by A verified traveler
Nice Clean hotel
Posted 20 Oct 2023 on HotelsWe stayed one night at the hotel, our room was clean and spacious with clean and nice bathroom/toilet. Cleanliness is very important to us and this hotel lived fully up to our standard. Nice breakfast with different choices, you can ask for boiled egg or an omelette prepared for you, there was fresh fruit, different cereals, chees, and some sweet choices as well. Free parking space is close and with plenty of parking spaces. The city is around 10-15 min drive or you can take a but from outside of the hotel. All in all a good experience and will definitely stay here again.
by A verified traveler
Posted 10 Oct 2023
5 minute walk to airport
by A verified traveler
Posted 4 Oct 2023
staff was incompetent. signage at property was inadequate. twenty step climb with luggage required to enter property. no in room coffee or tea service.
Comment from Hotel Management
22 Nov 2023 by Penz Hotel West Welcome Team, Hotel Management
Dear Sir, Thank you very much for your feedback! KIndly note that there is an entrance for guests with heavy luggage or wheelchairs right next to the stairs - clearly marked and very easy to find!! Coffee and tea making trays are always delivered to the room on request With kind regards from the Penz Team
by A verified traveler
Posted 22 Sep 2023 on Hotels
Penz Hotel West was a perfect place to stay to board an early flight. It is a short walk, 5 minutes, to the terminal. The dining room facility is beautiful and the food there is fabulous.
by A verified traveler
Posted 30 Aug 2023
The room was very nice, clean and quiet. The staff were friendly and helpful. It was very convenient for the airport. The free bus pass into town was also a nice touch. The breakfast was rather expensive at Euro20 and a minor issue: the bathroom extractor was ineffective. However, I would choose to stay again.
