Ratings based on 164 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Great location, breakfast was exceptional
Highly recommended
Comment from Hotel Management
1 Jun 2024 by Patrycja, Hotel Management
Thank you for your great rating and comment! Great to hear that our guests appreciate not only our special location, but also our design, our product selection with an emphasis on regionality, and the efforts of our staff! We are looking forward to seeing you again! Best regards from Innsbruck, Patrycja and the team of the Altstadthotel Weisses Kreuz
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
13 May 2024 by Tobias - Altstadthotel Weisses Kreuz, Hotel Management
Thank you for your great rating! We are looking forward to seeing you again! Best regards from Innsbruck, Tobias and the team of the Altstadthotel Weisses Kreuz
by A verified traveler
Posted 8 May 2024
First and foremost I want to talk about the staff of this hotel… they are super friendly, professional and sincere. This also includes the bar upstairs… great barman and waiters in the evening.
Hotel it self is located in a central area with easy walking access to restaurants coffee sightseeing and hiking.
Place is super clean, and the rooms are interesting but it’s in a historic building so you have to take it for what it is. I would recommend booking a place with balcony for some outdoor space. However, again I want to underline the cleanliness
Comment from Hotel Management
9 May 2024 by The team of the Altstadthotel Weisses Kreuz, Hotel Management
Thank you very much for your great rating and comment! Great to hear that our guests appreciate not only our special location, but also our design! Your praise is a great motivation for our team to continue to provide first class service. Of course, I am happy to pass on the compliments to our hotel and bar staff. We are looking forward to seeing you again! Best regards from Innsbruck, Ylenia and the team of the Altstadthotel Weisses Kreuz
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
9 May 2024 by The team of the Altstadthotel Weisses Kreuz, Hotel Management
Thank you for your feedback. We hope to welcome you back soon Kind regards, Ylenia and the team at the Altstadthotel Weisses Kreuz.
by A verified traveler from New York
Posted 16 Mar 2024
Great
Comment from Hotel Management
18 Mar 2024 by Altstadthotel Weisses Kreuz, Hotel Management
How glad we are to receive such kind words from you, thank you soo much! We always try our best to contribute in giving our guests here the best experience possible, we are very pleased to hear that our guests do recognize and appreciate our efforts! We definitely hope to see you again in the near future, meanwhile all the best from Innsbruck! Kind regards, Jakob and the Weisses Kreuz team
by A verified traveler
Posted 20 Feb 2024
Fabulous property and amenities. the staff was superb
Comment from Hotel Management
23 Feb 2024 by Rezeption, Hotel Management
How glad we are to receive such kind words from you, thank you soo much! We always try our best to contribute in giving our guests here the best experience possible, we are very pleased to hear that our guests do recognize and appreciate our efforts! We definitely hope to see you again in the near future, meanwhile all the best from Innsbruck! Kind regards, Linda and the Weisses Kreuz team
by A verified traveler
Posted 10 Feb 2024
This is a lovely hotel in the middle of the old town area. The room was large and nicely refurbished, and there is a nice bar in the reception area.
There was a bit of yelling outside throughout the night but you expect that staying in a busy area.
I have removed a star because there was no one available when we checked out. When we went to reception at 10am there were only bar staff around, who said they could not process our checkout. We were told someone would come soon, however half an hour later there was still no one around. By this point there were 4 other groups also waiting. We ended up just leaving our room key behind as we would have missed our flight if we stayed any longer. I can only assume the only reception staff member called in sick, as 10am would be the peak time for people checking out.
Comment from Hotel Management
17 Feb 2024 by Altstadthotel Weisses Kreuz, Hotel Management
Dear Mr. Ryan, We are glad that you liked the transformation of the hotel so much. We are sorry for the inconvenience at the reception - normally someone is it there 24/7. We are looking forward to seeing you again! Best regards from Innsbruck, Linda and the team of the Altstadthotel Weisses Kreuz
by A verified traveler
The perfect place to stay in Innsbruck
Posted 21 Jan 2024 on HotelsBeautiful hotel with friendly staff, great breakfast and a fantastic location.
Comment from Hotel Management
22 Jan 2024 by Lea, Hotel Management
Thank you for your great rating and comment! Great to hear that our guests appreciate not only our special location, but also our design, our product selection with an emphasis on regionality, and the efforts of our staff! We are looking forward to seeing you again! Best regards from Innsbruck, Linda and the team of the Altstadthotel Weisses Kreuz
by A verified traveler
Posted 11 Jan 2024
A fantastic hotel, friendly staff, very clean and a perfect location. It was really nicely decorated inside and our room was very stylish. Could ask for a better hotel and we loved every minute.
Comment from Hotel Management
13 Jan 2024 by Altstadthotel Weisses Kreuz, Hotel Management
Thank you very much for your great review. We are glad that you liked the transformation of the hotel so much. Of course, I am happy to pass on the compliments to our staff. We hope to welcome you again soon in Innsbruck. Kind regards, Lea and the team of the Altstadthotel Weisses Kreuz
by A verified traveler
Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by Altstadthotel Weisses Kreuz, Hotel Management
Thank you for your excellet feed back Hope to see you again soon!
