Ratings based on 19 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2022 on Wotif
by A verified traveler
Posted 8 Jul 2022
No lighting outside the room so was a bit tricky finding the lock; washing machines not operating properly and didn't spin the water out of your clothes; information book said washing machines and dryers were free due to COVID but we still had to pay for the dryer; insufficient toilet paper in the room and had to go search for some from the shared facilities amenities room; empty handwash in the bathroom on arrival; a bleached hand towel so although clean it looked awful; hot water ran out in the afternoons.
Bed was great; TV was a good size; room was a good size
Comment from Hotel Management
8 Jul 2022 by Margaret, Hotel Management
As you approached me many times during your 3 day stay and did not hesitate to come to my door at any time I am surprised you didn't bring up any of these issues at the time. I understand you were upset when you requested to extend your stay and I could not accommodate you as we are fully booked but am having trouble understanding why you would ask to stay longer if you were so unhappy
by A verified traveler
Posted 4 May 2022 on Wotif
Close to friends we were visiting
Comment from Hotel Management
4 May 2022 by Margaret, Hotel Management
Thank you for taking the time to leave a review. It was a pleasure having you stay with us and we hope to see you again
by A verified traveler
I will stay again
Posted 8 Feb 2022 on HotelsIt was quite relaxing and in my own comfort zone
Comment from Hotel Management
8 Feb 2022 by Margaret, Hotel Management
Thank you for taking the time to leave a review. We enjoyed having you stay and hope to see you again
by A verified traveler
Posted 24 Oct 2021
The room needed a fan to circulate the air. The wall are quite thin, we could hear the people next door. But for an overnight stay and the friendliness and helpfulness of staff, it was brilliant. The common area was great for a larger group.
Comment from Hotel Management
25 Oct 2021 by Kellie, Hotel Management
Thanks so much for your feedback. We are having a ceiling fan installed in that room today.
by A verified traveler
Posted 20 Oct 2021 on Wotif
The stay was good only thing wrong was I thought I booked a room with a double bed and got two singles. The picture online was a double.
Comment from Hotel Management
25 Oct 2021 by Kellie, Hotel Management
Owe. You should have said at reception. We could have made that happen straight away.
by A verified traveler
Posted 28 Apr 2021 on Wotif
The room was exactly as shown on internet but as a single older female I was not comfortable with the lack of security on the door (bolt but not hole, half a chain lock but not the second part) and the fact that there was no privacy from the communal area into my unit through the window so I had to leave the curtains drawn the whole time. I left early.
Comment from Hotel Management
6 May 2021 by Kellie, Hotel Management
As it is a secure, gated complex with a live in caretaker, you were perfectly safe. Had you discussed your concerns with us at the time we could have explained that.
As for having to keep the curtains drawn. I should think that any guest, staying at any motel would have to draw curtains for total privacy.
by A verified traveler
Posted 27 Mar 2021
Not a lot to like. Very noisy from other guests and a very strange layout and design
Comment from Hotel Management
6 May 2021 by Kellie, Hotel Management
Noise from other guests is one reason why we have a live in caretaker. So you can call reception 24/7 and say, "There is excessive noise" then our caretaker can sort it out straight away. I can not stress enough to let us know at the time. There really is nothing we can do about it now.
by A verified traveler
Posted 16 Mar 2020 on Lastminute
Comment from Hotel Management
19 Mar 2020 by Tam, Hotel Management
Thanks very much for your feedback. We appreciate you taking the time to review your stay
by A verified traveler from St Arnaud, Victoria
Posted 2 Sep 2019 on Wotif
Relaxed feeling of home and family- everyone was so genuinely friendly and helpful.
Comment from Hotel Management
3 Sep 2019 by Tam, Hotel Management
Thankyou very much for kind feedback. We are glad that you enjoyed your stay.
