Ratings based on 987 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
No comment
Comment from Hotel Management
26 May 2024 by Charlotte Heinson, Hotel Management
Dear Manfred,Thank you for your kind feedback!We are happy that you stayed in our hotel and enjoyed the stay.Kind regards,Charlotte HeinsonFront Office Duty Manager
by A verified traveler from New York
Posted 23 May 2024
Nice staff and facility. This is my go-to hotel in Frankfurt. They treat me as a welcomed guest.
Comment from Hotel Management
24 May 2024 by Linus Levinger , Hotel Management
Dear guest,Thank you very much for your kind feedback! We are very pleased to hear that you appreciate our attentive staff and facilities. We are proud to be your preferred hotel in Frankfurt.We look forward to welcoming you again on your next visit to the Steigenberger Icon Frankfurter Hof.With kind regards,Linus LevingerExecutive Assistant
by A verified traveler from Cedar Rapids
Posted 22 May 2024
Five star in every aspect!
Comment from Hotel Management
22 May 2024 by Charlotte Heinson, Hotel Management
Dear Todd,Thank you for your kind feedback!We are happy that you enjoyed your stay and hope to welcome you as our guest soon again.Kind regards,Charlotte HeinsonFront Office Duty Manager
by A verified traveler from Vaughan
Posted 21 May 2024
Poor room service
Comment from Hotel Management
21 May 2024 by Vivian Mae Kanne, Hotel Management
Dear Hassan, Thank you very much for your feedback and for staying with us. You can be sure that we will share your experciences with our time and we hope to welcoming you back some day. All the best and kind regards, Vivian Mae Kanne, Assistant Front Office Manager
by A verified traveler
Posted 19 May 2024
A quick walk from the train station, and just 5 minutes (max) to the opera house, this is a grand old hotel perfectly suited for those partaking of Frankfurt Opera or its excellent theater.
Comment from Hotel Management
19 May 2024 by Charlotte Heinson, Hotel Management
Dear Rosalind,Thank you for your kind feedback!We are happy that you enjoyed your stay.Kind regards,Charlotte HeinsonFront Office Duty Manager
by A verified traveler from Frisco
Posted 19 May 2024
The main advantage of this hotel is the location
Will not stay again
Price and service is not at the level they charge
Air conditioning not cooling
Comment from Hotel Management
19 May 2024 by Charlotte Heinson, Hotel Management
Dear Mr. Arturo,Thank you for your feedback!We will forward your feedback to our team to improve the air conditioning.Kind regards,Charlotte HeinsonFront Office Duty Manager
by A verified traveler
Posted 19 May 2024
Grate Hotel and Staff
Comment from Hotel Management
19 May 2024 by Charlotte Heinson, Hotel Management
Dear Alexander,Thank you for your kind feedback!We are happy that you enjoyed your stay.Kind regards,Charlotte Heinson Front Office Duty Manager
by A verified traveler
Posted 18 May 2024
Superb !!!
Comment from Hotel Management
19 May 2024 by Charlotte Heinson, Hotel Management
Dear Leo,Thank you for your kind feedback!We are happy that you enjoyed your stay and we will share the feedback with our team.Kind regards,Charlotte Heinson Front Office Duty Manager
by A verified traveler
Posted 17 May 2024
The Hotel and staff were extremely polite nice and professional. The Food at Oscar was delicious.
If I could have anything more would be little cooler air conditioning. Besides that I give the Hotel an excellent rating and highly recommend
Comment from Hotel Management
19 May 2024 by Charlotte Heinson, Hotel Management
Dear Bernard,Thank you for your kind feedback!We will share the feedback with our Oscars Team.Our technicans are informed about the air conditioning and will double check it. Thank you for letting us know.Kind regards,Charlotte HeinsonFront Office Duty Manager
by A verified traveler
Posted 17 May 2024
The comfiest hotel bed I’ve ever slept in.
Comment from Hotel Management
19 May 2024 by Charlotte Heinson, Hotel Management
Dear Cal,Thank you for your kind message!We are happy that you enjoyed your stay and hope to welcome you as our guest soon again!Kind regards,Charlotte HeinsonFront Office Duty Manager
