Ratings based on 32 Verified Reviews
4.4 Room cleanliness
4.1 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Las Vegas
Posted 8 May 2024
Overall the experience was decent
I had some difficulty with finding the building
Key cafe was also difficult to find and access
Comment from Hotel Management
9 May 2024 by Nichole, Hotel Management
Hello Clarence, I'm happy you had an overall good experience. Sorry to hear that you had troubles with the keycafe, the boarding provides step by step instructions with pictures. Do you have any suggestions for future guests?
by A verified traveler
Posted 3 May 2024
Good stay
Comment from Hotel Management
9 May 2024 by Nichole, Hotel Management
Thank you Shah for being a 5 Star Guest! Look forward to seeing you in the future.
by A verified traveler
Posted 23 Mar 2024
Little confusing getting the keys to the room. The room was more spacious and more affordable than local hotels we have frequented over the years. Easy walkable distance to local eateries, pharmacy, and stadium. Hope this is available next year for our return trip
Comment from Hotel Management
25 Mar 2024 by Nichole , Hotel Management
Thank you Halee for your review! We would love to hear any suggestions on the key check out process so we can better assist our guests in the future. I love the location too! We would love to assist you next year!!
by A verified traveler
Posted 19 Feb 2024
Upon arrival at our booking, we found out the unit was unavailable due to a “maintenance emergency” yet no one informed me of this. I did virtual ID verification process for property management group the morning of check in and checked in virtually at 3:15pm without any problems. Arrived at property around 10:30pm to pick up keys from lockbox and my booking number was no longer valid. Called 24/7 help number and the gentleman was able to open the lockbox virtually for me, but it was empty. After about 45 minutes of being on the phone with customer service agent and then the actual property manager or owner we were notified of the emergency. We were staying downtown all weekend to partake in the NBA All Star events. Our weekend was completely ruined. Very disappointing. Do better.
Comment from Hotel Management
19 Feb 2024 by Nichole , Hotel Management
Hello Megan, We apologize about the inconvenience that happened this past weekend. It was an oversight on the communication that the unit was down for emergency maintenance. Last conversation the CS team has was that you were going to cancel due to having Pneumonia. The cleaning team did advise of the this but It was notated after the check in process began. The booking was for Feb 16-18, 2024 via Expedia, unfortunately due to it being a third party reservation we are unable to cancel it. The Manager was contacted to assist with the booking and offered a refund and a complentry future stay.
by A verified traveler
Nice room but horrible check in procedure!
Posted 29 Jan 2024 on HotelsThe check in and check out procedure is VERY VERY complicated! WOW! NOT GOOD!
Comment from Hotel Management
25 Mar 2024 by Nichole , Hotel Management
Hello Eric, Sorry to hear you had trouble navigating the check in and check out process but I am happy the team was able to assist. What would be your suggestion to help the process for the guests in the future?
by A verified traveler from Elko
Posted 16 Jan 2024
We stayed in the 2 bedroom 2 bath unit. It was clean and comfortable. It was conveniently located across the street from Agave and Rye and they served wonderful Mexican food. We also had breakfast at the Yolk. Located just around the corner. CVS is also across the street and they had a few groceries and other necessities. It’s also a good location for Uber. Checking in and retrieving the keys is fairly easy. You just have to read the directions. They’ve included some photos to make it easier.
Comment from Hotel Management
16 Jan 2024 by Mitten, Hotel Management
Thanks for the review, Dale. We’re so glad you enjoyed your stay along with the conveniences all around! We’d love to welcome you back anytime!
by A verified traveler
Posted 15 Jan 2024
The apartment was very nice and clean. The location was great Finding the key cafe was horrible. Need to provide much more specific direction to key cafe location.
Comment from Hotel Management
16 Jan 2024 by Mitten Housing , Hotel Management
Thank you Diana for choosing Mitten Housing for your travel and lodging needs. I am sorry to hear that the keycafe was hard to locate. If you can assist me with the next guest. What direction did you arrive at the property? We strive to do our best to provide the best instructions to navigate the check in process.
by A verified traveler
Posted 13 Nov 2023 on Hotels
Comment from Hotel Management
14 Nov 2023 by Mitten, Hotel Management
Thanks for the review, Candice! We look forward to hosting you in the future!
by A verified traveler
Posted 25 Sep 2023 on Hotels
Comment from Hotel Management
27 Sep 2023 by Mitten , Hotel Management
Thanks Michael!
by A verified traveler
Hidden fees, rip off
Posted 19 Mar 2023 on HotelsThe apartment was not cleaned, there was a pair of dirty used underwear in a bedroom, the amount of hidden fees is ridiculous, I was over charged and never got refunded. This place is over rated. I would not spend your money here.
