Ratings based on 296 Verified Reviews
2.7 Room cleanliness
3.4 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Lobby smelled like smoke, marks on bedding and loose handle in shower. Property had surface updates but is old. No locked doors other than rooms.
Comment from Hotel Management
14 Jun 2024 by Manager, Hotel Management
Hello Jill,We appreciate your feedback and will share your concerns with our team for review. The safety and comfort of our guests are our top priorities, and we will address any areas of improvement accordingly. Thank you for bringing these matters to our attention, and we hope to welcome you back for a more enjoyable experience in the future.
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Manager, Hotel Management
Hello Ricardo,We appreciate you choosing our hotel for your stay. We hope you had a pleasant experience with us and look forward to welcoming you back soon.
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Tim,We're sorry to hear that your experience didn't meet expectations. Please reach out to us with any feedback you'd like to share so we can improve our services.
by A verified traveler
Posted 30 May 2024
There is a serious water leak/damage from the above room in the bathroom. The carpet also had a musty smell to it. I was not impressed with the breakfast at all. The first morning all I could eat was pancakes and toast.
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Erika, We appreciate your feedback and regret to hear about your experience. Your concerns have been noted and will be shared with the relevant department heads for review. Our team is dedicated to ensuring a comfortable stay for all guests, and we strive to make improvements based on valuable input like yours.
by A verified traveler from Naples
Posted 29 May 2024
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello John,We regret to hear that your stay did not meet your expectations. Please feel free to reach out to us directly with any feedback you may have so we can address any concerns.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Manager, Hotel Management
Hello Timothy, We appreciate you choosing our hotel for your stay. If you have any further feedback to share, please reach out to us so we can address any concerns. We hope to welcome you back soon for an even better experience!
by A verified traveler
Posted 27 May 2024
Desk guy was rude and acted like we was bothering him by asking questions
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Justin, We appreciate you bringing this matter to our attention and we apologize for any inconvenience caused. Guest satisfaction is our top priority, and we will address this issue with our team to ensure a more pleasant experience for all future guests.
by A verified traveler
Posted 6 May 2024
Entire building (but even worse in our room) smelled of smoke. To the extent, that our family and another with our group did not stay there. Building was not well maintained throughout. Back entrance was not secured to the outside. I have never left a negative review for a hotel in my life - this was unacceptable.
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Elizabeth,We regret to hear about your experience with the smell of smoke at our hotel and the maintenance issues you encountered. We take all feedback seriously and will address these concerns with our team. If you have any further details to share, we encourage you to reach out to our management directly. Thank you for bringing this to our attention.
by A verified traveler
Posted 30 Apr 2024
Too many people outside al hours
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello Mackenzie,We value your feedback and apologize for any inconvenience caused. We strive to maintain a comfortable environment for all our guests and will address your concerns with our team. Your input helps us improve our service for future stays.
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
12 Apr 2024 by Manager, Hotel Management
Hello William, We appreciate you taking the time to review your stay with us. Should there be any specific details you wish to share with us about your experience, please feel free to contact us directly. We hope to welcome you back in the future for an improved stay.
