Ratings based on 685 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Guest Relation Management, Hotel Management
Hi Mashia,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Guest Relation Management, Hotel Management
Hi Courtney,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
by A verified traveler
Posted 2 Jun 2024
Everything was great except the shower curtain rod was falling down, and the toilet handle was loose but neither were unusable. Would recommend.
Comment from Hotel Management
4 Jun 2024 by Guest Relation Management, Hotel Management
Hi Mark,Thank you for your feedback! We're glad to hear that you had a great overall experience during your stay with us. We have taken note of your concerns, and we will address these maintenance issues promptly to ensure they are resolved for future guests. We appreciate your recommendation and your understanding of these minor issues. Thank you for choosing to stay at Sleep Inn Indianapolis East, and we look forward to welcoming you back again soon!
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Guest Relation Management, Hotel Management
Hi Carmen,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.
by A verified traveler
Posted 2 Jun 2024
Very quiet and clean
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Jill,We appreciate your positive feedback on the tranquility and cleanliness of our hotel. Your satisfaction is paramount to us, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 1 Jun 2024
Staff were extremely nice and hotel was very clean
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Debbie,We appreciate your kind words about our staff and our hotel's cleanliness. Your feedback is valuable to us as we strive to provide excellent service for all our guests. Thank you for taking the time to share your experience with us.
by A verified traveler
Posted 30 May 2024
Not clean. Poor service.
Comment from Hotel Management
30 May 2024 by Guest Relation Management, Hotel Management
Hi Colt,Thank you for your feedback regarding your recent stay at our hotel. Please know that this is not indicative of the level of service we strive to provide, and we will address these concerns with our team to ensure that they are rectified and do not happen again. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 28 May 2024
Good location for our traveling needs.
Comment from Hotel Management
29 May 2024 by Guest Relation Management, Hotel Management
Hi Scott,Thank you for sharing your feedback with us. We're delighted to hear that our location suited your traveling needs. We strive to provide a convenient and comfortable experience for all our guests, and it's great to know that our location was ideal for you. We appreciate your choice to stay at Sleep Inn Indianapolis East and look forward to welcoming you back for another excellent stay in the future.
by A verified traveler
Posted 28 May 2024
N/A
Comment from Hotel Management
28 May 2024 by Guest Relation Management, Hotel Management
Hi Carline,Thank you for taking the time to rate your stay at Sleep Inn Indianapolis East. Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.
by A verified traveler from Keuka Park
Posted 27 May 2024
The hotel was ok. But towels, sheets, and pillow cases all had stains… even the new towels they gave us. Room service came and replaced towels and emptied garbage after night one, but not at all after next three nights.
Great location right off of the highway.
Water pressure and temp in the shower was good, bathroom ceiling had water damage and was peeling.
AC in the room worked but wasn’t the best. The halls of the hotel were very hot and it smelled like moth balls everywhere.
The fridge in the room freezes everything and there is no control to adjust the temp.
Breakfast was better than continental but very limited. The woman he doesn’t let you make your own waffles is pretty miserable and has a lot of rules while she makes breakfast for you.
Comment from Hotel Management
28 May 2024 by Guest Relation Management, Hotel Management
Hi Laura,Thank you for providing us with your feedback regarding your recent stay at our hotel. We have noted the issues you mentioned, and we are actively working to address these concerns to ensure that our future guests have a better experience. We hope to have the opportunity to welcome you back in the future, so you can witness the improvements we have made based on your valuable feedback.
