Ratings based on 540 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
by A verified traveler
Posted 5 May 2024
room wasn’t ready on time. waited 1 hour 30 minutes
Comment from Hotel Management
6 May 2024 by Customer Service, Hotel Management
Mackenzie,We empathize with your situation about the delay in getting your room ready. It's never our intention to make our guests wait longer than necessary. We've taken note of this and will work to ensure better coordination timings in the future. We hope you will give us another chance to provide you with an improved experience.
by A verified traveler from Aurora
Posted 4 May 2024
Comment from Hotel Management
7 May 2024 by Customer Service, Hotel Management
Nami, thank you for staying at the Residence Inn by Marriott Indianapolis Downtown on the Canal. We're thrilled you had a delightful stay. Our team looks forward to welcoming you back on your next visit. Safe travels!
by A verified traveler
Posted 28 Apr 2024
It was perfect
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Kyle, it's a pleasure to read your succinct and positive review! Our team at Residence Inn by Marriott Indianapolis Downtown on the Canal is thrilled to know your stay was perfect. We appreciate you choosing our hotel and we hope to welcome you back in the future!
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Thank you for taking the time to submit this feedback, Alexis.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.
by A verified traveler
Posted 5 Apr 2024
like
proximity to canel.
dont like
carpet looks so dirty
charge $30 for overnight parking .
Comment from Hotel Management
6 Apr 2024 by Customer Service, Hotel Management
Seng Yong, it's great to know you appreciated the convenient location of the hotel. We're sorry to hear about your concerns regarding the cleanliness and parking fee. We aim to provide a satisfactory experience in every aspect of our guests' stay and we'll certainly share your feedback with the appropriate teams. We hope for another opportunity to impress you in the future.
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
20 Mar 2024 by Customer Service, Hotel Management
We're so glad to hear you had a splendid stay at Residence Inn by Marriott Indianapolis Downtown on the Canal! Your high rating truly speaks volumes about your experience. We hope to have the chance to welcome you back in the future!
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
20 Mar 2024 by Customer Service, Hotel Management
Casey, thank you for your top rating on Expedia! We're delighted to read of your experience at the Residence Inn by Marriott Indianapolis Downtown on the Canal. Your positive rating is of immense value to us as it helps reassure prospective guests about our services and facilities. We're looking forward to welcoming you back on your next stay. Safe travels!
by A verified traveler
Posted 17 Mar 2024
This was a beautiful property in a beautiful area. Convenient walk to Lucas Oil Stadium and all the restaurants and entertainments between was perfect. The facility was fully booked both Friday and Saturday nights yet they were able to get us checked in early and the multiple staff members were over the top helpful and kind. Will definitely choose this spot next time in town Thank You
Comment from Hotel Management
19 Mar 2024 by Customer Service, Hotel Management
Kimberlee, it's fantastic to hear how much you appreciated your stay at Residence Inn by Marriott Indianapolis Downtown on the Canal. We're glad that our strategic location and the dedicated assistance provided by our team members added extra value to your experience. It's wonderful to know that you're already planning your return! We eagerly anticipate your next visit.
by A verified traveler
Posted 10 Mar 2024
The bed mattress wasn’t comfortable and the bathroom tub nozzle was loose. Breakfast was great and the it was quiet on our floor. Staff was always friendly and helpful.
Comment from Hotel Management
12 Mar 2024 by Customer Service, Hotel Management
Janell, it's good to hear you enjoyed your breakfast and appreciated the tranquility of your floor, as well as the friendliness and helpfulness of our team members. We're sorry to hear about the experience you had with your room's bed and the issues with the bathroom facilities. At the Residence Inn by Marriott Indianapolis Downtown on the Canal, we are always seeking to improve the stay experience for our guests and will take your feedback to heart. We hope to get the chance to provide you with a better experience in the future.
