Montrose Farms Alpaca Ranch Reviews

I'm sorry that you felt the need to lash out publicly after the fact rather than have the courtesy to speak to me about any issues while you were here, when I could have addressed them. In conversations with you & your companion, you both seemed happy here: not a word of displeasure. So this is surprising to read. I can assure you that the house smelled better than my refrigerator after you left your stinky leftovers in it for days (without asking). Your disregard for house rules meant that you ignored instructions to turn off the porch light and lock the door most days, including your unannounced middle-of-the-night departure that left me asleep in an unlocked house -- a blatant disregard for my safety as well as my house rules. Your disrespect for my property extended to your inability to park in the actual driveway instead of in my yard. But, hey, thanks for the review.

Sorry that James was unhappy with his stay. It's a shame that he didn't mention a thing while he was here, while some of this could have been addressed and potentially corrected. Instead, he chose to complain to everyone but me after the fact. If he had an issue, he should have brought it up to be resolved rather than trashing someone's business later. James exaggerated a bit; it was 80F, not 90F. He was furnished with two fans and had windows on three sides of the house, for a nice cross-breeze. Everyone else in the house was comfortable. Litter boxes in the next room had been cleaned and deoderized the very day he checked in. James was made aware that there are animals in the house before he arrived and once more after he arrived. He expressed no issue with that. He was also advised that this is a working farm, both before and after he arrived. He said he was fine with this, but apparently, he doesn't understand the full meaning of a working farm. If there are predators on or near the property, the Livestock Guardian Dogs on duty will do their job. We're willing to work with guests if they are unhappy, but if they don't let us know there's anything wrong, there's nothing we can do. That makes this retaliatory feedback.

The facts: 1. I never called this woman. She booked one room online. 2. I never told her to leave my property. Her brother told her he thought they should go after she stood in my entryway shouting at me. It was their decision to go. I maintained a calm disposition and never raised my voice or said anything rude. The "heated discussion" was strictly on her end. 3. They never got any further than the entryway, so if they noticed an odor, I think it may have been them after a long car ride. My home was freshly mopped that day and spotless. 4. As they were leaving, she turned and said to me in the most hostile way, "You can take your alpacas and STICK THEM UP YOUR ASS!" 5. About half an hour later, they were still sitting in their car in my driveway. Eventually, she rang my doorbell and shoved her phone in my face, screaming that she wanted her money back. I could not see what was on the phone, but I quietly told her that she would have to go through the system and that I was going to close the door and call the police. That's where she got the idea to call them. 6. She asked the officer to get a refund from me. He laughed about it when he talked with me and said he told her she had to go through the system ... just as I had also told her. He asked me what I wanted to do --- if I wanted him to issue a no trespass warrant against her. I simply told him that since she had decided not to stay, it was time for her to leave the property. She didn't leave to avoid escalation. She tried to escalate it by coming to the door and yelling. The police TOLD her to leave the property and waited until she did so. 7. I immediately called Expedia; they backed me up. She did not qualify for a refund.

Thank you for the kind words! Enjoyed meeting you and having you stay: what a congenial guest. Hope you come back sometime. Thanks so much!

Tours are not included in the overnight accommodations and nowhere does it indicate that they are. There is a charge for tours. However, due to irritable guests who complained about everything, an opportunity to meet the alpacas was offered at a specific time. After agreeing to it, these guests didn't bother to show up. Breakfast hours are clearly stated. The first day, these guests didn't get out of bed until well past posted breakfast hours (nearly noon). On the second day, guests were served breakfast at the counter --- their choice of seating options. There are no cat dishes on that counter, so that is blatantly untrue. They were offered three choices; they selected bagels and coffee. The bathroom door is kept closed, so no cats are in the bathroom; therefore, no cat hair in the shower. These guests were rude from the moment of arrival and repeatedly asked for things not included in their reservation. It was clear that they had not read the listing, which clearly states amenities offered as well as restrictions, because they asked over and over for things not included. The room (with one bed) that was shared by these two for two nights reeked of body odor so badly, it took a full day to clean and air out. Perhaps that was the smell they noticed in the house. Pretty clear they were bargain shoppers who weren't going to be satisfied with anything. They set themselves up for disappointment.