Ratings based on 969 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Price gouging during the Memorial Day weekend. Bathroom in less than desirable. Maids switched out the towels but did not make the bed.
Breakfast was very subpar.
No hot water to make oatmeal after I requested several times.
Room in poor condition with walls patched drywall. Bath area very dirty with old stains.
Sink was very slow to drain and needs maintenance.
Thank goodness they sold ramen noodles we could make a meal since all the restaurants in the area were closed for late night dining.
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Joseph,We're sorry to hear about your experience with us. Your feedback is valuable and helps us improve our services for future guests. We appreciate you bringing these issues to our attention and will address them with our team accordingly. We hope you will give us another chance to exceed your expectations in the future.
by A verified traveler
Posted 3 Jun 2024
It wasn’t bad for the night. But our room was right by the elevator & faced the street so it was a bit loud at times. The front desk staff were friendly and loved not having to pay to park. Could use an update but overall a pleasant stay.
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Amanda,Thank you for sharing your feedback with us. We appreciate your kind words about our front desk staff and complimentary parking. We'll take into consideration your comments about the room location and noise levels for future improvements. We hope to welcome you back for another pleasant stay soon.
by A verified traveler
Posted 29 May 2024
Shower faucet was broken Water wouldn't turn off. No room cleaning. No towels in bathroom. Stayed at this hotel before. Not sure if we would again.
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello robert m, We appreciate your loyal patronage and feedback. Rest assured we take your comments seriously. Please reach out to our management team to discuss your concerns further. Our team looks forward to addressing any issues to enhance your future stays.
by A verified traveler
Posted 28 May 2024
Great room, size and facilities. If there is one note is the elevator: old machine and just one, making it too long waits either coming up or down. It is easy to adapt though, once ones is already accommodated in the room, using the stairs. But if you’re with bags and luggage, eating for the lift sometimes suck.
Comment from Hotel Management
29 May 2024 by Manager, Hotel Management
Hello Guilherme, Thank you for taking the time to share your detailed feedback with us. We appreciate your kind words about our room and facilities. We understand that our elevator may not have met your expectations, but we are glad you found the stairs to be a convenient alternative. Your experience will help us improve our services for all guests in the future.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Timothy,We're glad to hear you chose our hotel for your stay! Should you have any feedback to help us improve, feel free to reach out. We look forward to the opportunity to welcome you back in the future.
by A verified traveler
Posted 21 May 2024
Great location and friendly staff and free parking
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Daniel,We are pleased to hear you enjoyed our convenient location, friendly staff, and complimentary parking. Your feedback is appreciated, and we hope to welcome you back in the future.
by A verified traveler
Posted 10 May 2024
Convenient location, parking on site and staff was friendly.
Comment from Hotel Management
11 May 2024 by Manager, Hotel Management
Hello Daniel,We're glad to hear you enjoyed our convenient location, on-site parking, and friendly staff. Your feedback is valuable for us to continue providing excellent service to our guests. Thank you for choosing our hotel, we appreciate your support.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Erica, We appreciate you choosing our hotel for your stay. Please don't hesitate to contact us directly with any feedback you may have from your experience.
by A verified traveler
Posted 7 May 2024
It was not the cleanest- hair in the shower, stains on the bedding and a weird smell when we arrived. The parking is being painted so we were told to park in the lot next to the hotel and then I was issued a parking ticket but told not to worry about it. It was taken care of.
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Stacy, We appreciate you sharing your experience with us. Your feedback is valuable, and we apologize for any inconvenience you may have encountered. We strive to maintain high cleanliness standards and provide a pleasant atmosphere for all our guests. Please feel free to reach out to our management team for further assistance regarding the parking ticket concern.
by A verified traveler
Posted 5 May 2024
It was close to the event i was attending.
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Marcus,We're pleased to hear that our hotel's convenient location met your needs for the event. Thank you for choosing to stay with us.
