Ratings based on 957 Verified Reviews
2.5 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
The entire hotel was absolutely disgusting!! Soiled sheets, towels, and pure filth everywhere.
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Eury,We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. Your feedback is valuable to us in our continuous efforts to improve our services.
by A verified traveler
Posted 3 Jun 2024
It was a convenient stay. A few stains here and there on the sheets but so far a decent stay.
Comment from Hotel Management
5 Jun 2024 by Manager, Hotel Management
Hello Jessyca, Thank you for sharing your feedback with us. We appreciate knowing that you found your stay convenient overall. Your comments about the sheets will be shared with our housekeeping team for their review. Your observations allow us to continuously improve our services for future guests.
by A verified traveler
Posted 1 Jun 2024
The room was dirty
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Miranda,We apologize for any inconvenience you experienced during your stay. We always strive to maintain the highest standards of cleanliness. Your feedback is valuable in helping us address any areas for improvement. We encourage you to contact our management team directly to further discuss your concerns.
by A verified traveler
Posted 31 May 2024
The bath tub was dirty and stained, there was no maid service, the carpet was dirty, the lobby couches were stained.
The good part was that the front desk attendant was also the airport shuttle driver which only cost 5.00.
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Gail,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments have been shared with the relevant teams for their awareness and future improvements. Should you have any further concerns, please feel free to reach out to our management.
by A verified traveler
Posted 28 May 2024
just a place to sleep no amenities available.
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello Timothy, We're sorry to hear that our amenities did not meet your expectations. We value your feedback and will share it with our team for future improvements. Your comfort is important to us, and we hope to welcome you back for a more enjoyable stay.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello Jeff, We appreciate you choosing to stay with us! If you have any concerns or suggestions from your recent visit, please don't hesitate to contact us directly so we can ensure your next stay is even better.
by A verified traveler
Posted 27 May 2024
Room smelled musty, stained bed sheets, urine still all over the toilet and splattered around on the floor. The shower was not cleaned.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Clayton,We appreciate you sharing your experience and apologize for any inconvenience caused during your stay. We encourage guests to reach out to us directly during their stay so we can address any concerns in a timely manner and ensure a pleasant stay for all guests.
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Adewale,We appreciate you choosing to stay at our hotel. Please feel free to contact us directly to share any details about your experience so we can further improve.
by A verified traveler
Posted 21 May 2024
The front desk staff was rude. There was NO HOT WATER!!! When we went to call the front regarding no hot water the phone didn't work at all. When we walked down to the front to discuss no hot water, we were promised it would be fixed by midnight. Midnight came & went...no hot water. We went down to the front desk again & promised by 2-4am hot water would be back on...no hot water. We couldn't even shower!!! I would have rather slept in my vehicle! The beds were awful & the hotel was very dated. No close options for food either.
Comment from Hotel Management
23 May 2024 by Manager, Hotel Management
Hello Meli, We apologize for any inconvenience you experienced during your stay. Rest assured, your feedback will be shared with our team to improve our services. We recommend future guests reach out to our staff immediately for assistance during their stay. Your comments will help us better serve our guests moving forward.
