Ratings based on 265 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Great overall only thing that was an issue was parking. I paid for it on the app but got 3 notices on my window that I didn't pay weird but called in said nothing to worry about, hopefully that's the case
by A verified traveler
Posted 6 Jun 2024
Thanks for everything ❤️
by A verified traveler
Posted 5 Jun 2024
Front desk very friendly and helpful
by A verified traveler
Posted 1 Jun 2024
Rude desk staff
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Jared, Hotel Management
Thank you for taking the time to fill out this survey, we are happy to hear that you enjoyed your stay with us and look forward to your next stay with us.
by A verified traveler
Posted 31 May 2024
nice
Comment from Hotel Management
2 Jun 2024 by Jared, Hotel Management
Thank you for taking the time to fill out this survey, we are happy to hear that you enjoyed your stay with us and look forward to your next stay with us.
by A verified traveler
Posted 29 May 2024
My husband and I are on a 14 day road trip and this hotel by far was the worst experience of any Hilton and the most expensive by triple. Except for Jared on overnights, the girls at the front desk are rude and not really interested in helping. I was charged twice big bucks. They can take your $$ but can't give it back. Blamed Expedia for the trouble. Still trying to get all the extra back. Shower leaked all over the floor, told them about it but when we checked out on the 5th day it was still flooding the bathroom floor. We were told the wrong information twice to get on the internet. The front desk couldn't remember if we were Homewood Suites or Hampton suites. Yes both are in the same building. And all rooms have a power master switch that they like you figuring out how to turn the lights on in the dark. The bright spot of our stay was the 3rd party valet company. Rob & Sabrina Brooks were lovely, helpful genuinely nice and very professional people. Treated us and our car with respect. Rob helped me with something before i realzed he worked there and was so helpful and knowledgable. You need to teach your front desk people how customer service should be by using Rob & Sabrina as examples. Needless to say we won't be staying there again.
by A verified traveler
Posted 29 May 2024
Breakfast options were great! Very clean! Room was spacious
Comment from Hotel Management
2 Jun 2024 by Jared, Hotel Management
Thank you for taking the time to fill out this survey, we are happy to hear that you enjoyed your stay with us and look forward to your next stay with us.
by A verified traveler
Posted 27 May 2024
Nice clean and quiet location. Large modern room. Breakfast was only OK. I would stay there again.
Comment from Hotel Management
2 Jun 2024 by Jared, Hotel Management
Thank you for taking the time to fill out this survey, we are happy to hear that you enjoyed your stay with us and look forward to your next stay with us.
by A verified traveler
Posted 27 May 2024
Great location! Excellent staff!
Comment from Hotel Management
2 Jun 2024 by Jared, Hotel Management
Thank you for taking the time to fill out this survey, we are happy to hear that you enjoyed your stay with us and look forward to your next stay with us.
