Ratings based on 988 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
13 Jun 2024 by GM, Hotel Management
Dear Francisco, thank you for your rating your stay at the Homewood Suites by Hilton Indianapolis Carmel. We work hard to make sure every guest has a comfortable and relaxing stay, and we appreciate you recognizing our efforts. Thank you once more for your feedback, and we look forward to welcoming you again soon.Sincerely,Tiare WolfgrammGeneral Manager
by A verified traveler
Posted 8 Jun 2024
Good
Comment from Hotel Management
10 Jun 2024 by GM, Hotel Management
Dear Harry, thank you for being our guest and for letting us know you enjoyed your visit! It was a pleasure having you with us here at Homewood Suites by Hilton Indianapolis Carmel, and we hope to welcome you back again soon!Sincerely,Tiare WolfgrammGeneral Manager
by A verified traveler
Posted 2 Jun 2024
Clean and helpful
Comment from Hotel Management
4 Jun 2024 by GM, Hotel Management
Dear Tracee, it was a pleasure to welcome you to Homewood Suites by Hilton Indianapolis Carmel. Thank you for mentioning how much you enjoyed our fresh accommodations and friendly hospitality. Our thoughtful and devoted staff work hard to ensure we exceed expectations throughout every guest’s stay. Thank you for choosing us, and we hope to see you again soon.Sincerely,Tiare WolfgrammManager
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by GM, Hotel Management
Dear Celeste, thank you for the excellent rating; we are delighted that we exceeded your expectations! It is always a pleasure to hear how much our guests enjoyed our beautiful hotel. All of us at Homewood Suites by Hilton Indianapolis Carmel look forward to your return.Sincerely,Tiare WolfgrammManager
by A verified traveler
Posted 14 May 2024
I honestly was shocked the floors were dirty. The dishes was dirty. Just wasn’t as clean as I thought it should or been
Comment from Hotel Management
16 May 2024 by GM, Hotel Management
Dear Robert, thank you for staying with us and for sharing your feedback. The conditions you described are not characteristic of our standards; therefore, we sincerely apologize for the condition of the floor and dishes in your guest room. We appreciate your patience, and we hope you will come back for the flawless experience you deserve. Thank you again; we wish you all the best with your travels.Sincerely,Tiare WolfgrammManager
by A verified traveler
Posted 27 Apr 2024
The toilet is dirty and was never cleaned; there are stains everywhere. The floor also need sweep and so are the kitchens and bathroom.
Comment from Hotel Management
27 Apr 2024 by Matt, Hotel Management
Good evening Phoebe, thank you for the feedback. I apologies for the hard water stains in the toilet and cleanliness of the room. I will address this with the staff and correct it as soon as possible.
by A verified traveler
Posted 27 Apr 2024
I enjoyed the stay..
Comment from Hotel Management
27 Apr 2024 by Manager, Hotel Management
Dear Mechelle,We are delighted to read the review of your stay at Homewood Suites by Hilton Indianapolis Carmel. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure accommodating you. We hope you will make us your home away from home whenever your travels bring you to our area.Sincerely,The Homewood Suites Indianapolis Carmel Team
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Dear Devin,On behalf of our team at Homewood Suites by Hilton Indianapolis Carmel, thank you for taking the time to leave your rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Tiare WolfgrammManager
by A verified traveler
Posted 28 Mar 2024
Fair property for the price. Staff were friendly at check in, easy to park and check in. Centrally located. Our room faced the highway and we heard road noise all night.
Breakfast is standard hotel breakfast; my kids enjoyed the waffle maker.
The property is not new; there are small things that would make it much nicer. The vinyl ottoman/table had stains on the sides that would have easily been wiped, the wallpaper was peeling off in the bathroom, the window had streaks running down them (not sure what it was) and the carpet had not been cleaned or vacuumed. Beds, bathroom and kitchen were clean. If in the area again would probably try a different hotel.
Comment from Hotel Management
28 Mar 2024 by GM, Hotel Management
Katie, thank you for being our guest and sharing your comments. We are disappointed that your family's stay did not exceed your expectations, but we appreciate you mentioning that you were pleased with most of our services. We value hearing from our guests as we are continually striving to improve our guest experience. Thank you for bringing the cleanliness concerns you encountered in your guest room to our attention. Be assured that we will be sharing your comments with our housekeeping leadership team, and we appreciate your patience. Although we understand your sentiment, we hope we will have the pleasure of welcoming you again whenever your travels bring you this way.Sincerely,The Homewood Suites Indianapolis Carmel Team
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
15 Apr 2024 by GM, Hotel Management
Kathi, thank you for taking a moment to rate your experience! We are pleased to see that you enjoyed your recent visit. We appreciate your choice to stay with us at Homewood Suites by Hilton Indianapolis Carmel, and we hope to welcome you back again soon!Sincerely,The Homewood Suites Indianapolis Carmel Team
