Ratings based on 376 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
The air quality was musty. The bathroom faucet was very short i couldnt hardly wash my hands without getting water all over the counter. The entrance into the room so was narrow and blocked i could barley get my bags through. The breakfast was cold. The walls are very thin as i heard other guest loudly outside the room from the window and the door. The beds are extremely firm. The side door didnt even have a working key entrance to it. If you wanted to use the door better block it with the wet floor sign they have next to it.
The pillows were nice and so was the staff.
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Shelby, We appreciate your feedback and apologize for any inconvenience you may have experienced. We value all guest comments as they help us to improve. Should you have further concerns, please do not hesitate to contact our management team for assistance. Thank you for acknowledging our friendly staff and comfortable pillows during your stay.
by A verified traveler from Richland
Posted 8 May 2024
The property is always very clean, safe and welcoming. Staff is very friendly
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Michael,We are thrilled to hear that you found our property clean, safe, and welcoming. Our team takes pride in providing top-notch service to all our guests. Your kind words will be shared with them to keep up the excellent work. Thank you for choosing to stay with us!
by A verified traveler
Posted 1 May 2024
Room was very clean. Staff was very nice.
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Adrienne,We're delighted to hear that you found the room clean and enjoyed interactions with our friendly staff. Your positive feedback is much appreciated, and we hope to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Manager, Hotel Management
Hello Nicole,We are stoked to hear that you had an exceptional stay with us! If you have any further comments or if there is anything we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.
by A verified traveler from Walker
Posted 29 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Manager, Hotel Management
Hello Cynthia,We're thrilled to hear you enjoyed your stay with us! If you have any further feedback to share, please don't hesitate to reach out. We look forward to welcoming you back soon!
by A verified traveler
Subpar option
Posted 3 Mar 2024 on HotelsTook 15 mins to check in with oy 1 person ahead of us. Room was dated. We got a handicapped room which we did not request. Bed hard as a rock and shower was pitiful. Worst Hampton we have stayed at.
Comment from Hotel Management
6 Mar 2024 by Manager, Hotel Management
Hello Jason, We are sorry to hear about your check-in experience and room concerns. Guest feedback helps us improve, and we'll share your comments with our team for future enhancements. Your input is truly valuable to us.
by A verified traveler
Time a way
Posted 27 Feb 2024 on HotelsRoom was nice. Someone left their shoes in the room, tub was narrow and felt unsafe when u stepped in. My husband thought I was crazy until he took his shower.
Comment from Hotel Management
1 Mar 2024 by Manager, Hotel Management
Hello Miki,Thank you for your feedback. We're glad to hear you found the room nice. Our housekeeping team will be reminded to check for misplaced items. We appreciate your input on the tub and will look into this matter further. Your comments help us improve our services for all guests.
by A verified traveler
Posted 13 Feb 2024
The first room I was given smelled strongly of smoke a vape. The second room was dark and dreary. It had terrible lighting. Poor drywall patchwork on the walls. Decor seemed mismatched.
Comment from Hotel Management
15 Feb 2024 by Manager, Hotel Management
Hello Joel, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We appreciate your comments regarding the room conditions and lighting, and rest assured, we have shared your concerns with the relevant departments for further improvement. We strive to provide a comfortable and enjoyable experience for all our guests and appreciate your valuable input.
by A verified traveler
Posted 17 Jan 2024
Comment from Hotel Management
20 Jan 2024 by Manager, Hotel Management
Hello Michael, Thank you for staying with us. We appreciate your business and hope you had a pleasant stay. If you have any feedback or concerns, please feel free to reach out to us directly. We value your input and would like to address any issues you may have encountered. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 2 Jan 2024
The only complaint was the lay out of breakfast and possibly the bed. I stayed last month at hi in Lafayette and noticed the bed wasn't the quality I'm used to at a HI..this stay the bed was better but still not the same as a decade ago. I really remember a better quality and an advertisement about their beds.
Comment from Hotel Management
8 Jan 2024 by Manager, Hotel Management
Hello Rick,Thank you for your feedback regarding your recent stay. We appreciate your loyalty to our hotel and understand your concerns about the bed. We strive to provide a comfortable stay for all our guests and apologize if the bed did not meet your expectations. We appreciate your feedback regarding breakfast layout as well. We will take your comments into consideration for future improvements. We hope to have the opportunity to welcome you back in the future to provide you with an even better experience.
