Ratings based on 337 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Clean and well maintained property. Loved that the rooms had wood floors and not carpet. Pool area was nice size.
Comment from Hotel Management
2 Jun 2024 by Jared, Hotel Management
Thank you for taking the time to fill out this survey, we are happy to hear that you enjoyed your stay with us and look forward to your next stay with us.
by A verified traveler
Posted 30 May 2024
The staff will lie and say that Expedia books the wrong room. Expedia app clearly said double queen room confirmed. But the hotel lies and says that they never got that reservation. My family of 4, some had to sleep on the floor. Totally unacceptable and only offered me only a $50 discount. Never again will you guys get my money! Stay AWAY
by A verified traveler
Posted 22 May 2024
When my employees arrived, they did not have our correct reservation, saying they thought they were scheduled to arrive the next day (NOT TRUE, AND WE HAD CONFIRMATION AND COMMUNICATED DIRECTLY WITH THE PEROPERTY THE DAY BEFORE) leaving my employees with stranded. We were able to obtain a reservation at a different property and cancelled the reservation. They are now refusing to refund our prepaid reservation because we cancelled too late!!! It is ridiculous!
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
2 Jun 2024 by Jared, Hotel Management
Thank you for taking the time to fill out this survey, we are happy to hear that you enjoyed your stay with us and look forward to your next stay with us.
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
2 Jun 2024 by Jared, Hotel Management
Thank you for taking the time to fill out this survey, we are happy to hear that you enjoyed your stay with us and look forward to your next stay with us.
by A verified traveler
Posted 13 May 2024
The area is convenient for moving around. Parking is $37 per day. The Breakfast was very nice.
Comment from Hotel Management
14 May 2024 by Anneka FOM, Hotel Management
Thank you for your feedback. I hope you enjoyed your stay with us. Your feedback helps us improve our service. We hope to welcome you back soon the next time your in Indianapolis.
by A verified traveler
Posted 7 May 2024
The parking is not convenient for the number of rooms/parties you have staying there. The "garage full" sign was out quite a few times during our stay and others had to find parking elsewhere even though theyd purchased a parking pass. I don't think thats worth paying for parking; it actually feels like a rip off for what you pay.
Comment from Hotel Management
14 May 2024 by Anneka FOM, Hotel Management
We appreciate you taking the time to let us know of your experience at the hotel. I am very sorry that you did not have a great parking experience with us. I can assure you that we will share your comments with our senior management team to be sure that we re-evaluate operation. We hope to welcome you back the next time your in Indianapolis for a better experience.
by A verified traveler
Posted 5 May 2024
It was a beautiful hotel. Staff friendly
Comment from Hotel Management
6 May 2024 by Jared, Hotel Management
Thank you for taking the time to fill out this survey, we are happy to hear that you enjoyed your stay with us and look forward to seeing you again.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
2 Jun 2024 by Jared, Hotel Management
Thank you for taking the time to fill out this survey, we are happy to hear that you enjoyed your stay with us and look forward to your next stay with us.
by A verified traveler
Posted 22 Apr 2024
It was a great location!
Comment from Hotel Management
6 May 2024 by Jared, Hotel Management
Thank you for taking the time to fill out this survey. We are happy to hear that you enjoyed your stay with us and look forward to seeing you again.
