Ratings based on 244 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
3 Jun 2024 by Emily, Hotel Management
Hi Brion,I'm sorry to hear we fell short of your expectations, we hope to welcome you in the future to give you the guest experience you deserve.
by A verified traveler
Posted 20 May 2024
The gal at the front desk was very efficient and personable, room was clean, bed was comfortable, close to good food. Nice part of town. Breakfast was top notch as was the breakfast staff.
Comment from Hotel Management
20 May 2024 by Emily, Hotel Management
Hi Lucas, I'm glad to hear our staff service shined through during your stay and that you enjoyed our breakfast.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
9 May 2024 by Emily, Hotel Management
Hi Jacklyn, we're glad to hear you enjoyed your stay with us!
by A verified traveler
Posted 9 Apr 2024
The clean room
Comment from Hotel Management
11 Apr 2024 by Emily, Hotel Management
Hi David, thank you for providing your feedback. I'm glad our cleanliness shined through during your stay with us!
by A verified traveler
Posted 8 Apr 2024
access to interstate
Comment from Hotel Management
9 Apr 2024 by Emily, Hotel Management
Hi Vince, thank you for your response and I'm glad that you found our hotel easily accessible off of the interstate.
by A verified traveler
Posted 7 Apr 2024
Overall, our stay was enjoyable. Check in was easy as well as check out . However, I was unaware of the the security deposit that is charged for first night on top of what is owed for the stay. That would have been nice to know ahead of time. We were also accused of running on our floor. The front desk clerk, Amanda just insinuated that we were running in the hallway despite the running being ongoing for 2 nights. I stayed with my mother and 7 year old daughter. She should have came to the floor to see for herself instead of assuming. Amanda’s co-worker did explain they have to call and ask but I highly doubt anyone else was called. The walls are paper thin and we didn’t hear a room phone ring on either side of our room.
Comment from Hotel Management
9 Apr 2024 by Emily, Hotel Management
Hi Kiara, I do understand your frustration and I apologize for disturbing you during your stay. Per policy, we do have our employees investigate noise complaints and either call rooms or knock on doors where the noise is being reported. Amanda did call other rooms and spoke to other guests as she was supposed to do, but I once again can understand how frustrating it might be to feel as if you were being singled out. I do hope that in the future you decide to give us a second chance if your travels ever bring you back to Greenfield.
by A verified traveler
Posted 9 Mar 2024
Nice experience I would stay again.
Comment from Hotel Management
9 Apr 2024 by Emily, Hotel Management
Hi David, I'm happy to hear that you enjoyed your stay with us and we hope to welcome you again in the future!
by A verified traveler
Clean hotel
Posted 3 Mar 2024 on HotelsClean hotel. Near highway. Restaurants and stores nearby. Bed was very uncomfortable. We could not get the temperature correct in the room. Breakfast was lacking. Front desk and breakfast lady were friendly.
Comment from Hotel Management
9 Apr 2024 by Emily, Hotel Management
Hello Lynn, I'm glad to hear that our staff was friendly and welcoming during your stay and that our cleanliness shined through. I do apologize for any discomfort you may have experienced due to the mattress or the temperature issues you wrote about. We are in the process of replacing our mattresses at the moment, and I do hope you can give us another chance in the future to give you a better experience with us.
by A verified traveler
Posted 26 Feb 2024 on Orbitz
The girl that checked me in was super nice and very accommodating! A smile goes a long way after a long day of travel and work.
Comment from Hotel Management
9 Apr 2024 by Emily, Hotel Management
Hi Denise, I'm glad to hear you enjoyed your stay with us and that our staff was friendly during your check-in experience. We hope you decide to stay with us again if your travels ever bring you back to Greenfield!
by A verified traveler
Posted 25 Feb 2024
Poor checkin experience. Television didn’t work. Facility was pleasant and clean.
Comment from Hotel Management
9 Apr 2024 by Emily, Hotel Management
Hi Zachary, I'm sorry to hear you had a poor check-in experience and that your TV was experiencing a maintenance issue. I do hope you decide to give us a second chance in the future to give you the guest experience you deserve.
