Ratings based on 397 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
The price was affordable. The hotel was clean and the bed was comfortable. The water for the shower was nice and hot and had a lot of pressure. The self serve breakfast in the morning was good. The air conditioner and refrigerators were loud in my room though. I finally figured out to drawn out the noise of the AC turning on by setting the fan to on rather than auto.
Comment from Hotel Management
18 Jun 2024 by Customer Care Team, Hotel Management
Dear Susan, thank you for your detailed feedback. We're glad to hear that you found our hotel affordable, clean, and with a comfortable bed. It's great to know that you enjoyed the nice hot water with good pressure in the shower and found our self-serve breakfast enjoyable. We apologize for any inconvenience caused by the loud air conditioner and refrigerator in your room. Your feedback regarding setting the fan to "on" is noted, and we will review this with our maintenance team to see if there are any adjustments we can make to reduce noise levels for our guests' comfort. We appreciate your understanding and thank you for choosing to stay with us. Should you have any further comments or need assistance during your stay, please do not hesitate to let us know. We look forward to welcoming you back for another pleasant stay in the future!Warm regards,Guest Experience Team
by A verified traveler
Posted 10 Jun 2024
Air conditioner was really loud, no ice in ice machine, key card at the closest exterior door didn’t work.
Comment from Hotel Management
14 Jun 2024 by Customer Care Team, Hotel Management
Dear Tina, Thank you for sharing your feedback with us. We're sorry to hear about the issues you experienced during your stay. We apologize for the loud air conditioner, the lack of ice in the ice machine, and the issue with the key card not working at the closest exterior door. Regarding the loud air conditioner, we understand the importance of a quiet and comfortable environment for our guests. We will have our maintenance team inspect and repair the air conditioner to ensure it operates quietly for future guests. We apologize for the inconvenience caused by the lack of ice in the ice machine. We will investigate the issue and ensure that our ice machines are properly stocked and functioning. Additionally, we apologize for the inconvenience with the key card not working at the exterior door. We will review our procedures to ensure that key cards are working properly at all times. We appreciate your understanding and feedback as it helps us improve our services. Please accept our apologies for the inconveniences you faced, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Guest Experience Team
by A verified traveler
Posted 8 Jun 2024
The front desk employee was very nice and checked us in immediately. Told us how to get to our room. Explained what time breakfast was. Overall a smooth check in process
Comment from Hotel Management
10 Jun 2024 by Customer Care Team, Hotel Management
Dear Toria, thank you for taking the time to share your positive check-in experience with us! We're thrilled to hear that our front desk employee provided you with excellent service and ensured a smooth check-in process. It's our goal to make every guest feel welcomed and well-informed from the moment they arrive, and we're glad that we succeeded in doing so during your stay. Should you have any further questions or requests throughout your time with us, please don't hesitate to reach out to our friendly staff. We hope you have a wonderful stay with us and enjoy our breakfast offerings. If there's anything else we can assist you with, please let us know.Warm regards,Guest Experience Team
by A verified traveler
Posted 1 Jun 2024
Parts of the room were a bit dirty and there were a couple hairs in the bed that didn’t belong to me or my partner
Comment from Hotel Management
4 Jun 2024 by Customer Care Team, Hotel Management
Dear Mira, we sincerely apologize for the cleanliness issues you encountered during your stay. This falls far short of the standards we strive to maintain, and we understand how unsettling it can be to find hairs and dirt in your room. Rest assured, we are sharing these concerns with our housekeeping team to ensure a thorough cleaning process is followed. Your comfort and satisfaction are our top priorities, and we appreciate your feedback as it helps us improve. If you have any further concerns or if there's anything we can do to make amends, please don't hesitate to reach out to our team directly. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Warm regards,Guest Experience Team
by A verified traveler
Posted 1 Jun 2024
Everything was great for what we needed. Only issue was there was quite a bit of hair on the bathroom.
Comment from Hotel Management
4 Jun 2024 by Customer Care Team, Hotel Management
Dear Susan, thank you for your feedback and for letting us know that everything met your needs during your stay. However, we apologize for the hair in the bathroom, which is not up to our cleanliness standards. We will review this issue with our housekeeping team to ensure it doesn't happen again. We appreciate your understanding and hope to welcome you back for an even better experience in the future. If there's anything else we can do to enhance your stay, please let us know. Thank you for choosing to stay with us!Warm regards,Guest Experience Team
by A verified traveler
Posted 28 May 2024
I would have given an excellent rating; however, the shower in room 110 would barely drain. We reported it to the front desk the beginning of our second and the third day, but it wasn’t ever fixed. When I left at the end of our third night I reported it again. Also, the ice machine on the 1st floor didn’t work.
Comment from Hotel Management
29 May 2024 by Customer Care Team, Hotel Management
Dear Gerald, thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced with the slow-draining shower in room 110 and the non-functional ice machine on the 1st floor. Ensuring that our facilities are in proper working order is essential to us, and we regret falling short of your expectations in this regard. We appreciate your patience and understanding in reporting these issues multiple times, and we apologize for the delay in resolving them. Rest assured, we'll share these concerns promptly with our maintenance team to ensure they are rectified for future guests. If there's anything else we can do to improve your experience or if you have any further comments, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Guest Experience Team
by A verified traveler
Posted 11 May 2024
Accomodated my request for 1st floor, closest to the entry. Room was clean and there was no odors.
Pillows and bedding were very comfortable.
Comment from Hotel Management
13 May 2024 by Customer Care Team, Hotel Management
Dear Denise, we're delighted to hear that we were able to accommodate your request for a first-floor room close to the entry and that you found the room clean and free of odors. Providing a comfortable and pleasant stay is our top priority, and we're thrilled that you enjoyed the comfort of our pillows and bedding. Your satisfaction is important to us, and we appreciate your positive feedback. Should you require anything else during your stay, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable experience in the future.Warm regards,Guest Experience Team
by A verified traveler
Posted 1 May 2024
The property is very neat and clean, good staff, had good arrangements for complimentary breakfast.
Comment from Hotel Management
1 May 2024 by Customer Care Team, Hotel Management
Dear Kushal, we're delighted to hear that you found our property very neat and clean and that you appreciated the efforts of our staff. Providing a welcoming and comfortable environment for our guests is always our top priority. We're also pleased that you enjoyed our complimentary breakfast offerings. Your satisfaction is important to us, and we're grateful for your positive feedback. If there's anything else we can do to enhance your experience or if you have any further comments, please don't hesitate to let us know. We look forward to welcoming you back during your next visit!Warm regards,Guest Experience Team
by A verified traveler
Posted 16 Apr 2024
The property was adequate for a night's stay. Good value for the cost.
Comment from Hotel Management
17 Apr 2024 by Customer Care Team, Hotel Management
Dear Cheri, thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that you found our property to be adequate for your needs and that you found it to be good value for the cost. Your satisfaction is important to us, and we appreciate your support. If there's anything specific you think we could improve upon to enhance your experience in the future, please feel free to let us know. We hope to have the opportunity to welcome you back again soon for another pleasant stay.Warm regards,Guest Experience Team
by A verified traveler
Posted 1 Mar 2024 on Hotels
Comment from Hotel Management
1 Mar 2024 by Customer Care Team, Hotel Management
Dear Bart, thank you so much for your positive feedback! We're thrilled to know that you enjoyed your stay with us and that everything met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,Guest Experience Team
