Ratings based on 390 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
Accomodated my request for 1st floor, closest to the entry. Room was clean and there was no odors.
Pillows and bedding were very comfortable.
Comment from Hotel Management
13 May 2024 by Customer Care Team, Hotel Management
Dear Denise, we're delighted to hear that we were able to accommodate your request for a first-floor room close to the entry and that you found the room clean and free of odors. Providing a comfortable and pleasant stay is our top priority, and we're thrilled that you enjoyed the comfort of our pillows and bedding. Your satisfaction is important to us, and we appreciate your positive feedback. Should you require anything else during your stay, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable experience in the future.Warm regards,Guest Experience Team
by A verified traveler
Posted 1 May 2024
The property is very neat and clean, good staff, had good arrangements for complimentary breakfast.
Comment from Hotel Management
1 May 2024 by Customer Care Team, Hotel Management
Dear Kushal, we're delighted to hear that you found our property very neat and clean and that you appreciated the efforts of our staff. Providing a welcoming and comfortable environment for our guests is always our top priority. We're also pleased that you enjoyed our complimentary breakfast offerings. Your satisfaction is important to us, and we're grateful for your positive feedback. If there's anything else we can do to enhance your experience or if you have any further comments, please don't hesitate to let us know. We look forward to welcoming you back during your next visit!Warm regards,Guest Experience Team
by A verified traveler
Posted 16 Apr 2024
The property was adequate for a night's stay. Good value for the cost.
Comment from Hotel Management
17 Apr 2024 by Customer Care Team, Hotel Management
Dear Cheri, thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that you found our property to be adequate for your needs and that you found it to be good value for the cost. Your satisfaction is important to us, and we appreciate your support. If there's anything specific you think we could improve upon to enhance your experience in the future, please feel free to let us know. We hope to have the opportunity to welcome you back again soon for another pleasant stay.Warm regards,Guest Experience Team
by A verified traveler
Itching 1am
Posted 23 Feb 2024 on HotelsBed bugs
Comment from Hotel Management
27 Feb 2024 by Customer Care Team, Hotel Management
Dear Greg, we sincerely apologize for any inconvenience you experienced during your stay, particularly with the reported bed bug issue. Your feedback is taken seriously, and we have initiated an immediate investigation and professional pest control service to handle and eliminate any potential concerns. We understand the importance of a clean and comfortable environment for our guests, and we are committed to taking the necessary steps to ensure this doesn't happen again. Please allow us another opportunity to provide you with the exceptional experience you deserve on your next visit.Warm regards,Guest Experience Team
by A verified traveler from Chalfont
Posted 21 Feb 2024
Front desk clerk at check in was exceptional
Comment from Hotel Management
21 Feb 2024 by Customer Care Team, Hotel Management
Dear Daniel, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our exceptional check-in service. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Quality Inn & Suites with the finest of our facilities and services!Warm regards,Guest Experience Team
by A verified traveler
Posted 12 Feb 2024 on Travelocity
Comment from Hotel Management
13 Feb 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Needs more light
Posted 9 Feb 2024 on HotelsBack parking lot was very dark. I was uncomfortable entering by myself.
Comment from Hotel Management
13 Feb 2024 by Customer Care Team, Hotel Management
Dear Shannon, thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any discomfort you experienced in our back parking lot. Your safety and comfort are of the utmost importance to us, and we regret that we fell short in this aspect. We will handle the lighting in that area promptly to ensure a more secure environment. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved experience.Warm regards,Guest Experience Team
by A verified traveler
Groundhog Day
Posted 5 Feb 2024 on HotelsRooms were nice but most importantly the young lady who checked us in was so pleasant.
Comment from Hotel Management
6 Feb 2024 by Customer Care Team, Hotel Management
Dear Rolando, thank you for choosing to stay with us and for taking the time to share your positive experience. We're thrilled to hear that you found our rooms nice and that our staff, especially the young lady who checked you in, provided pleasant service. Your kind words are truly appreciated and will be shared with our team. We look forward to welcoming you back for another enjoyable stay.Warm regards,Guest Experience Team
by A verified traveler from Battle Creek
Posted 3 Feb 2024
We asked for maintenance to come and fix the water issue in the bathroom and basically was told we were not having standing water. The bathroom sink had standing water. There was a moldy ice bucket when we first got to the room and had to get a new one. The window leaked onto the floor. There were cigarette ashes in the nightstand, the ceiling was all molding and wet looking. Just overall poor condition and when I said this to the front desk person she said ok and then took a phone call mid conversation and then brushed me off and asked if I wanted the bill emailed it printed.
Comment from Hotel Management
5 Feb 2024 by Customer Care Team, Hotel Management
Dear Tonya, we sincerely apologize for the inconveniences you encountered during your stay at our hotel. Your feedback is important to us, and we regret that we fell short of meeting your expectations. Rest assured, we take your concerns seriously, and we will handle the issues you highlighted with our team to ensure improvements are made. We appreciate your patience and understanding. If your travels bring you back to the area, we would welcome the opportunity to provide you with a better experience.Warm regards,Guest Experience Team
by A verified traveler
Posted 26 Jan 2024
Comment from Hotel Management
29 Jan 2024 by Customer Care Team, Hotel Management
Dear Marques, we appreciate your honest feedback and rating. Please know that we take all guest feedback seriously and will strive to make necessary improvements. We hope to have you back with us for an improved experience. Warm regards,Guest Experience Team
