Ratings based on 96 Verified Reviews
3.5 Room cleanliness
4.2 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
There was no ice bucket or coffe maker in the room. Breakfast was very limited and extremely unsanitary!!! Remote control was broken and there no ac in the halls.
Comment from Hotel Management
30 May 2024 by Management, Hotel Management
I am very sorry to hear about your stay. We do have Ice buckets at the front desk for guest. I will check on that. Coffee is free 24 hours a day in the Lobby always hot. We do not advertize in room coffee. Our AC units are in each room and You are correct halls are not heated or cooled I am sorry if this was uncomfortable. We do offer a breakfast plus hot item. Our Brands brekfast is a quick start. Above that we add a hot item at our hotel. I will look into cleanliness as this has not been an issue but will check what was going on durring your stay. We appreciate you as a guest and we are sorry to see that we didn't meet your expectations. Thank you!
by A verified traveler
Posted 15 May 2024
Walls are very thin. People are very noisy in the hallway. Had to run the air conditioner all evening to block out the noise.
Comment from Hotel Management
15 May 2024 by Hotel Management, Hotel Management
Kelly,Thank you for staying with us and leaving your feedback. I do want to apologize for the noise level. Our team does their best to keep the noise level down, however, when our guests arrive at the hotel and go to their rooms they do congregate in the halls and that can sometimes become a bit loud. We'll work with the team to get them to be more diligent with this.Thanks again for your feeback.
by A verified traveler
Posted 4 May 2024
The front staff were amazing. They answered all my questions and fulfilled my hotel needs/request. The rooms are updated and well kept. Will definitely stay again when in Independence, KS.
Comment from Hotel Management
4 May 2024 by Management Team, Hotel Management
So glad you stayed with us and hope you will come and stay again next time you are in town. The staff really enjoyed you as a guest and your comments.
by A verified traveler
Posted 30 Apr 2024
A very good stay for overnight as we travelled from Granby, Missouri to review Independence after 40 years since residency there.
Comment from Hotel Management
1 May 2024 by Management , Hotel Management
Thank you for staying with us. I hope you will come again soon as 40 years is a long time between visits. I hope you enjoyed seeing Independence and thank you for being a great guest.
by A verified traveler
Posted 28 Apr 2024
One of the cleanest hotels I have ever stayed in , I stayed close to the front desk and it was however very noisy at night
Comment from Hotel Management
28 Apr 2024 by Hotel Management, Hotel Management
Thank you for choosing to stay with us at the Super 8 by Wyndham in Independence, KS. Our team works hard to enjoy that our rooms clean and ready for our guests. I'm sorry about the noise around the front desk last night. With the weather in the area our lobby was a bit more congested than usual with everyone's concerns after the multple times that the sirens had gone off. Please know that this is not our typical night. We hope you come back and let us show that not only are our rooms clean, but our team works hard to ensure that our guests enjoy their stay.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
15 May 2024 by Hotel Management, Hotel Management
Thanks Shelley for staying with us and leaving your feedback. Come see us again!
by A verified traveler
Posted 31 Mar 2024
The pool was filled in with dirt!!!
What's that all about??
Comment from Hotel Management
1 Apr 2024 by Management, Hotel Management
Thank you for your stay! We are changing the old outdoor pool area into a Dag Park that can be used year round. Our hotel dosn't advertize a pool and we wanted to put that area to good use as an added amenity to our future guests. I hope you will come back and see it once it is done.
by A verified traveler
Posted 17 Mar 2024
Very clean, very nice staff, comfortable bed, my only complaint is we were in the very closest room to the check in desk which wouldn’t have been and issue but there were so many people being loud outside of our room until about 4 am!
Comment from Hotel Management
23 Mar 2024 by Management Team, Hotel Management
I am very happy to know that you felt the hotel was clean, bed comfortable and our staff nice. I am sorry to hear about the noise. Our staff works hard to address any guest concern and we are sorry this was a disturbance. We hope you will be back on your next stay so we can show you are hospitality again.
by A verified traveler
Posted 4 Mar 2024
Had issues checking in as someone already tried to check me in before i arrived and charged a card i had no intentions of using.
Comment from Hotel Management
4 Mar 2024 by Management, Hotel Management
Thank you for your comment. We do pre autorize the card that is used for booking as that is the card Expedia will provide to us. We are always happy to amend the card at check in if another is to be used. Thank you for staying we hope to see you again.
by A verified traveler
Posted 1 Jan 2024
Comment from Hotel Management
20 Feb 2024 by Management, Hotel Management
We are happy to see this great review and will be sharing it with the team. Thank you and come again next time you are in the area.
