Ratings based on 45 Verified Reviews
3.1 Room cleanliness
3.6 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2019
by A verified traveler from Charlotte,NC
Posted 6 Apr 2019
I booked this for my mom who stayed in iloilo according to her the room is clean, food is great and comfort wise is ok but i notice every time i am trying to contact my mom the Wifi connection is very poor i guess if you only wanted to stay and not connect with your friends and family this place is commendable.
by A verified traveler
Posted 31 Mar 2019
Problem with the room was sink was clogged. We had an issue with our belongings taken out of the room, followed it up the next day since no one called to follow up and was returned on check out.
Staff stated it was just in the room but looked everywhere the night before and did not find it.
But good news the staff found the missing item. 😶
by A verified traveler
Posted 31 Aug 2018 on Hotels
The newly renovated rooms were amazing. The space was big, new bathroom, very clean.
Comment from Hotel Management
4 Sep 2018 by Guest Relations, Hotel Management
Hi Romina,
Thank you for sharing your experience during your stay at The Mansion. We are glad you enjoyed your stay at our spacious room.
We hope to see you again soon when you visit Iloilo City.
Best regards,
by A verified traveler from Hong Kong
Posted 16 Jun 2018
Shows its age - has quite a musty smell to it. Even the newly renovated rooms have bad carpeting and the toilets/drainage is woeful, with one of our rooms having sewage exit through it. Only one elevator operational out of two. Surprised that everything was at a cost - extra disposable slipper? Extra blanket? Nope. And reception hangs up on you for asking these. These are amenities that most good hotels will happily provide at no cost. The only redeeming thing I can think of is that breakfast was good.
Comment from Hotel Management
7 Jul 2018 by Guest Services, Hotel Management
Thank you for your review. We regret that your recent stay with us was not as expected. Rest assured that your review will be noted and forwarded to higher management for assessment of hotel policies. On the other hand, we are glad that you find our breakfast good. We hope to welcoming you back soon.
by A verified traveler
Posted 8 Jun 2018
not very good.
Comment from Hotel Management
17 Jun 2018 by Guest Services, Hotel Management
Thank you for your candid review. We'd like to learn more about your experience that you find unpleasant so we can better improve our services and offerings for our guests at The Mansion. We'd love to hear from you.
by A verified traveler
Posted 10 Feb 2018 on Hotels
Overall it was ok, the only thing was when we requested for the towels, they charged us for the extra when there are only 2 pcs of towels in the room. I do not thing hotels should asked for that, it should be included already.
Comment from Hotel Management
15 Feb 2018 by Guest Services, Hotel Management
Dear XXXXX,
Thank you very much for your review of our property. Your comments are sincerely important to us. We regret that your recent stay with us did not meet your expectations but we will certainly look into this matter with our Housekeeping team in order to improve our services. It would be our pleasure to welcome you back to the Mansion.
by A verified traveler
Posted 26 Sep 2017 on Hotels
by Susan
Manor to Mansion
Posted 21 Sep 2017 on HotelsHaving lived in Iloilo for years, I love the history of this hotel but sadly, the rooms have become so run down that I would not consider staying there again until they have modernised it. I'm sad to see the Sarabia name go.
The staff was very friendly and the buffet breakfast was excellent although it could do with a bit more variety of fruit.
by Genevive
Great stay, great staff.
Posted 31 Jul 2017 on HotelsWe had a pleasant experience from checking-in to checking out. The front desk staff, the bellman, security guards to the room service staff were all pleasant. There was a problem with their cable box and the room phone but they were promptly fixed.
