Ratings based on 136 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Las Cruces
Posted 18 Nov 2023
Dirty, urine smelling bathroom and room; insects in the bathroom. Garbage from previous visitor stuck along the water pipe under the sink. The remote was not cleaned, probably ever; we had to clean it to attempt to touch it. Have pics for all, but won't bother uploading.
Comment from Hotel Management
27 Nov 2023 by La réception, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler from New Plymouth
Posted 28 Sep 2023
Comment from Hotel Management
27 Nov 2023 by La réception, Hotel Management
En espérant vous revoir prochainement dans notre hôtel.
by A verified traveler
Posted 3 Sep 2023 on Hotels
Comment from Hotel Management
11 Sep 2023 by La réception, Hotel Management
BonjourNous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. Au plaisir de vous accueillir au B&B Caen Sud lors d'un prochain séjour
by A verified traveler
Posted 12 Jul 2023 on Hotels
Comment from Hotel Management
16 Jul 2023 by La réception, Hotel Management
Au plaisir de vous accueillir au B&B Caen Sud lors d'un prochain séjour
by A verified traveler
Posted 27 Jun 2023
Soundproofing between the rooms was very poor - conversation, TV and toilet flush easily audible, as well as footsteps and bed noises (!) overhead. Small outside dining area was dominated by smokers and therefore unusable by others at breakfast time. The only place to eat was a squalid pizza restaurant next door. Many guests brought their own pillows but mine were acceptable.
Comment from Hotel Management
6 Jul 2023 by La réception, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Posted 2 Apr 2023 on Hotels
Comment from Hotel Management
6 Apr 2023 by La direction, Hotel Management
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
by A verified traveler
Posted 22 Dec 2021 on Hotels
Excellent service et receptioniste
Comment from Hotel Management
25 Dec 2021 by la réception, Hotel Management
Bonjour Michael
Nous sommes ravis que vous ayez apprécié votre séjour au B&B Caen Sud.
La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres.
Au plaisir de vous accueillir lors d'un prochain séjour
by A verified traveler
Posted 31 Oct 2021 on Hotels
Good family rooms. We stayed for 1night and we had a very pleasant time. It was really easy to check in and the receptionist was very friendly. The room was basic but clean. we didn't need anything more for a night before getting the ferry. There's a restaurant opposite to the hotel which serves very nice food. Also, there is a Centre Leclerc 5mins away from the hotel.
Comment from Hotel Management
3 Nov 2021 by la réception, Hotel Management
Au plaisir
by A verified traveler
Posted 24 Oct 2021 on Hotels
Comment from Hotel Management
26 Oct 2021 by la réception, Hotel Management
Bonne journée
by A verified traveler
Posted 19 Oct 2021
Went to the hotel pretty late. Need to call 24/7 service to acquire access code.
Comment from Hotel Management
21 Oct 2021 by la réception, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
