Ratings based on 758 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
by A verified traveler from Henderson
Posted 3 Jun 2024
The hotel is right next to the freeway, so it is convenient. We could not hear the freeway even though our room faced that direction. The hotel is old, and it really needs to upgrade the bathrooms. The bathroom door was damaged. There were water stains in the sink, bathtub, and toilet. The flooring was fairly new and clean. The beds were comfortable. The hallways and the stairs in the hotel were very dirty. The stair railings were old and dirty. The stairwell walls were dirty. Overall, it needs to be cleaned and updated. We won't stay there again until it's been renovated.
Comment from Hotel Management
3 Jun 2024 by Tiffine, Hotel Management
Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you found our location convenient and appreciated the comfort of our beds and the cleanliness new flooring.We sincerely apologize for the issues you encountered, particularly with the bathroom and the overall cleanliness of the hallways and stairwells. Your comments are very important to us as they help us improve our services.Please rest assured that we take cleanliness very seriously. Our front desk can get busy with check-ins, but we ensure that vacuuming is done at every shift to maintain a clean environment for our guests. We apologize if this was not reflected during your stay and will address this with our team immediately.
by A verified traveler
Posted 2 Jun 2024
I thought for the price it was very good. The front desk clerk who checked us in seemed to not know what she was doing and it took far too long. While checking in (at 3:00pm) I overheard her telling a co-working that I was too early and needed to not check in yet. I then found out that my room was not even cleaned yet and they weren’t sure when it would be. The same lady refused to see how much longer we needed to wait. However, the lady who took over was wonderful and helped out so much by calling housekeeping, walking down the Wi-Fi code, and adjusted our check out time. This hotel needs 10 more of this woman. She was terrific! I also thought that the parking lot seemed a bit unsafe. There were several cars and a couple of men who were not staying here but just hung out all evening. These were not stellar members of society. The women seemed to meet lots of men, the guy seemed to be up to no good, another lady was just sitting in her car far to long in the back corner, a family seemed like they had fallen on rough times and just hung around their car and the kids kept pounding on our widow. The other two gentlemen seemed homeless. They were standing with a plastic shopping bag and were talking about getting some money or get as ride from someone on the interstate. I really think overall this is well worth the money and if I was with my husband not just me and my daughter I might be more comfortable.
Comment from Hotel Management
3 Jun 2024 by Tiffine, Hotel Management
Thank you for sharing your detailed feedback about your recent stay with us. We're pleased to hear that you found our hotel to be a good value for the price and that one of our staff members provided you with excellent service. Your positive comments about her dedication and helpfulness are greatly appreciated, and we'll make sure to recognize her efforts.We sincerely apologize for the inconvenience you experienced during check-in. It is concerning to hear about the delay and the initial unhelpful attitude from our front desk clerk. We will address this with our team to ensure that such issues do not occur in the future. We want to reassure you that we have 24/7 front desk staff always available and willing to assist our guests promptly. If you encounter any issues during your stay, please let us know immediately so we can rectify the situation.Regarding the parking lot situation, we take our guests' safety very seriously. We regret that you felt uncomfortable with the activity you observed. We are currently reviewing our security measures and will make necessary improvements to ensure a safer environment for all our guests.We hope you will consider staying with us again, and if there's anything specific we can do to make your stay more comfortable, please don't hesitate to let us know.Thank you once again for your feedback.
by A verified traveler
Posted 30 May 2024
Good value hotel
Comment from Hotel Management
30 May 2024 by Tiffine, Hotel Management
Thank you for taking the time to leave a review. We are delighted to hear that you found our hotel to be a good value. Providing our guests with a comfortable and enjoyable stay at a reasonable price is always our goal.We look forward to welcoming you back in the future.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Tiffine, Hotel Management
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
by A verified traveler
Posted 25 May 2024
When i selected the room I chose a king size bed with a pullout couch for my nephew. I didn't get a room with a pull-out couch and they refused to help me. So no I'm not pleased with this hotel.
Comment from Hotel Management
25 May 2024 by Tiffine , Hotel Management
We apologize for the inconvenience you experienced during your stay. Upon reviewing your booking, it appears you selected a room with one king bed, which does not include a pull-out couch. Unfortunately, we were sold out last night and unable to accommodate your request for a room with a pull-out couch. We understand your disappointment and regret that we couldn't make this right for you. We appreciate your feedback and will use it to improve our services.
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
23 May 2024 by Tiffine, Hotel Management
We are sorry you didn't have a good stay with us. We hope next time you can let us know at the front desk what hapened so we can fix the issue before you leave. Again we are sorry we hope you come back and give us a second chance.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
22 May 2024 by Tiffine, Hotel Management
thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Tiffine, Hotel Management
Thank you so much for giving us 5 stars. You made our day!
by A verified traveler from Atlanta
Posted 23 Apr 2024
Comment from Hotel Management
20 May 2024 by Tiffine, Hotel Management
Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.
