Ratings based on 996 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Super convenient to ferry. Staff was friendly and check in was smooth and quick. Rooms have been updated and I would give this more like a four star than a three star rating…
by A verified traveler
Posted 5 Jun 2024
Very nice and clean
Comment from Hotel Management
10 Jun 2024 by Manager , Hotel Management
Thank you for sharing your positive rating! We hope to welcome you back again soon!
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Manager, Hotel Management
We are sorry you were not entirely satisfied with your stay. We hope to have the opportunity to welcome you back for a better experience in the future.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Manager, Hotel Management
Thank you for sharing your positive rating! We hope to welcome you back again soon!
by A verified traveler from Boston
Posted 1 Jun 2024
Well kept, friendly staff. Nice rooms.
Comment from Hotel Management
5 Jun 2024 by Manager, Hotel Management
We're glad to hear you enjoyed your stay! Thank you for your kind words. We hope to welcome you back again soon!
by A verified traveler
Posted 27 May 2024
The location was prime however the bar is under construction (which will look great when it’s done) but the pool was supposed to be open but wasn’t. The room was spacious and comfortable once we were able to check in. The check in process should be revamped as each time we asked if our room was ready we were given different answers about when to expect it. Most hotels offer a text when the room was ready but unfortunately here you have to call or stop by to find out.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
We appreciate your feedback and apologize for the inconvenience caused by the construction and pool closure during your stay. It's great to hear that you found the room spacious and comfortable once checked in. We'll take your comments about the check-in process into consideration to improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for an even better experience.
by A verified traveler
Posted 23 May 2024
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Comment from Hotel Management
28 May 2024 by Manager , Hotel Management
Thank you for sharing your positive feedback. We hope to welcome you back again soon!
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Thank you for your positive rating! We hope to see you again soon!
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
5 Jun 2024 by Manager, Hotel Management
We are sorry you did not enjoy your stay with us. We hope to have the opportunity to welcome you back for an improved experience in the future.
by A verified traveler
Posted 12 May 2024
Great check in, gentleman at check-in (5/11) was very helpful. Gave us directions to multple places, BlackCat Tavern was Great...pricey, but very good.. Hotel was clean, friendly, etc.. doing construction but was still an awesome stay. Look forward to return..
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
We're delighted to hear that you had a great check-in experience and found our staff to be helpful! Thank you for your kind words about our cleanliness, friendliness, and overall experience. We appreciate your understanding regarding the construction and are thrilled that it didn't detract from your stay. We look forward to welcoming you back for another awesome stay in the future!
