Ratings based on 988 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
The property is not in really good conditions
Comment from Hotel Management
2 May 2024 by Customer Service, Hotel Management
Yakairy, it's regrettable to hear that your experience fell short of expectations. We understand that the current state of the property isn't perfect. Exciting times are ahead, though! We are in the midst of a substantial transformation with a 22 million renovation and being under new ownership. It’s thrilling for us to envision the excellent experiences and comfort that await for all our guests soon. We hope you give us the opportunity to welcome you back in the future to see all the positive enhancements.
by A verified traveler
Posted 29 Apr 2024
Broken vending machine, overpriced food, limited options, stained bathrooms, cheap waitresses who take the meal vouchers for themselves, late movie
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Kaylee, we genuinely appreciate your feedback. We're so sorry to hear about the issues you faced during your stay, notably with the facilities and experiences you mentioned. We assure you, the concerns you've raised are certainly not representative of the experience we aim to offer our valued guests.Excitingly, we're currently undergoing a major renovation, with a significant investment focused on enhancing all aspects of our resort and providing a better and more satisfying experience. We hope you'll consider a future visit to truly experience the transformation and improvements we envision for our resort.
by A verified traveler
Posted 29 Apr 2024
We stayed in a room where it was very dusty, the air conditioning didn't work and the toilet was loose
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Ana Clara, we're sorry to hear you had some challenges with your room condition. We appreciate your understanding during this period of exciting transformations. We are currently in the process of a significant renovation endeavor that aims to elevate the guest experience to new levels. We're rather enthusiastic about our future plans, which we believe will rectify the type of concerns you've shared here. We value your feedback and look forward to demonstrating our commitment to improvement during your next stay.
by A verified traveler
Posted 28 Apr 2024
Loved the rooms with waterpark view. They were very spacious, nice decor, and not loud even though we were right next to the entrance to the water park.
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Gretchen, we're thrilled you enjoyed your stay at Cape Codder Resort & Spa, particularly the spacious rooms with waterpark views. We understand your appreciation for a peaceful environment despite the close proximity to the water park. Your compliments on our decor are greatly appreciated. We're excited for our ongoing renovation and we eagerly look forward to sharing those improvements with you on your next visit!
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Lois, it's delightful to see your satisfaction with Cape Codder Resort & Spa, particularly during our transformative phase. We're driven by the promise of evolution and are invigorated by our plans for the future. The unfolding 22 million renovation is a testament to our commitment to continually improving and providing an even more superior experience for our valued guests. We eagerly anticipate welcoming you back to experience the elevated comfort and excitement our new and improved spaces will offer.
by A verified traveler
Posted 27 Apr 2024
They are undergoing a major multi-million dollar renovation and becoming a “Margaritaville” property.
Having said that the value for the money paid wasn’t even close. For around $250 a night, the reduced hours for their water park (3-9 during the week) which wasn’t clear when booking the property, no fitted sheets on their mattresses, scrapers and paint falling off furniture, dirty hallways, leaking fridge, and generally more like a motel for $70-$120 in value, don’t stay here.
This was a return trip for us (went there in 2021) and it’s gone so far downhill it’s laughable. They should close their doors until the renovation is complete. Save your money, stay at a nearby hotel instead and perhaps then pay the $50 per person to use the water park
Comment from Hotel Management
27 Apr 2024 by Customer Service, Hotel Management
Jack, we appreciate and value your feedback from your recent visit, and we acknowledge there were challenges encountered. We promise that improvements will cater to the points you highlighted, aiming to exceed guest expectations substantially. We genuinely believe your next visit will provide a more refreshing and satisfying experience that better reflects the value for the price. We appreciate your patience and understanding during this time of growth and change.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Customer Service, Hotel Management
Nadiuska, we regret to hear that your experience didn't meet your expectations. We understand it can be challenging during renovation periods and we're genuinely sorry for any inconvenience caused. We're delighted to let you know, though, that we are in the midst of an exciting transformation. Our new ownership is truly investing in the future with a 22 million renovation underway. We're really excited about the changes coming and hope you consider giving us another chance once our enhancements are completed. We're confident you will enjoy the improvements to our resort and spa.
by A verified traveler
Posted 22 Apr 2024
The facility is very nice which makes it even more disappointing about our experience here. We booked this hotel for my 5yr sons birthday specifically for the water park. During booking there was no mention of the water parks new hours. So we checked in around 7:30pm knowing the park closes at 8 thinking it was ok seeing how we could use it the following morning. This was unfortunately not the case as they do not have the park opening anymore until 3pm. I was also extremely disappointed to see the cost of the park is not longer included in the price of the room. After the lack of efforts to remedy this situation seeing how it put a serious damper on my sons birthday I will not be returning to the cape codder.
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Hello Alexis, it is disappointing to hear about the difficulty surrounding your son's birthday celebration. We understand the importance of such moments and regret any confusion involving the Waterpark's operational hours and pricing. Significant improvements are underway with a substantial renovation to elevate our guest experiences. This includes exciting new features tailored towards creating wonderful family memories. While we know this doesn't change your past experience, we certainly hope it will contribute to considering a future visit. Thank you for your feedback as it helps shape our improvements.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Taciana, we're sorry to hear that your stay didn't meet your expectations. Just know, we're in the middle of huge renovations with our new ownership to craft a truly transformative experience for our guests. We're sincerely excited about the improvements under way and hope to have the opportunity to share these remarkable changes with you on your next visit. The best is yet to come!
by A verified traveler
Posted 21 Apr 2024
Perfect for kids. The Rooms need to be updated. Love the area. The staffs were perfect. Great customer’s skills. Totally recommend for kids
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Bibine,It's wonderful to hear that you found our location and our team members to be excellent and that your children had a good time. We appreciate your feedback about the need for updates. Here at Cape Codder Resort & Spa, we share your excitement for improvements. We are presently undergoing a comprehensive renovation, guided by an ambitious vision for the future. We're confident this will greatly enhance the overall guest experience. We look forward to welcoming you back again - hopefully, to enjoy our enhanced spaces.
